topic Re: Confused in Get Support

Confused

PopeCanada — Wed, 05 Jan 2022 11:44:03 GMT

Not even sure if this is the right place to ask this. I made a manual payment today and my service wasn't turned back on so I made another payment and my service was turned back on. So basically I paid double.

Why didn't it accept my payment the first time? Will the extra cash roll over in to next month?

Re: Confused

Anonymous — Mon, 25 Feb 2019 23:04:32 GMT

@PopeCanada If you check your self serve portal, do you see an amount in your account balance? Probably equal to one of your payments...

Re: Confused

PopeCanada — Mon, 25 Feb 2019 23:13:05 GMT

Yes I see my monthly amount. Iv checked my bank account and I definitely paid twice. Why didn't it accept my first payment?

Re: Confused

Lieux — Mon, 25 Feb 2019 23:17:06 GMT

We can't tell you why but for sure the money will stay in your available funds for your next month fee!! It's still for you!

Re: Confused

PopeCanada — Mon, 25 Feb 2019 23:19:32 GMT

Okay thanks

Re: Confused

sandpublic — Mon, 25 Feb 2019 23:23:49 GMT

@PopeCanada wrote:
Not even sure if this is the right place to ask this. I made a manual payment today and my service wasn't turned back on so I made another payment and my service was turned back on. So basically I paid double.

Why didn't it accept my payment the first time? Will the extra cash roll over in to next month?

When you dial *611 do you have a balance? If yes, then it will be applied next month.

Re: Confused

Monica_M — Mon, 25 Feb 2019 23:33:38 GMT

Hey @PopeCanada 🙂

Thanks for being part of our Public Mobile Community. In case you have any further question regarding this situation, you can reach us through private message , and we will be more than glad to help you.

Best regards,

Monica

Public Mobile Community Moderator

Re: Confused

JoeFrankRoy — Mon, 25 Feb 2019 23:47:58 GMT

did you try to reactivate?

Re: Confused

cavemantoronto — Tue, 26 Feb 2019 01:50:52 GMT

Once service is fixed, good news is extra balance won't be wasted. It will be used at next renewal.

Re: Confused

PopeCanada — Tue, 26 Feb 2019 19:05:52 GMT