topic Re: Account locked in Get Support

Account locked

Mirandabeck1117 — Wed, 05 Jan 2022 11:43:49 GMT

Hello my password keep saying it was wrong and as a result I am locked out of my account and it is saying to contact Public Mobile could I get some assistance with that?

Re: Account locked

CellGirl — Thu, 29 Aug 2019 13:24:49 GMT

@Mirandabeck1117

try clicking the reset password link on your self-serve login page. Failing that, click @CS_Agent to send them a message about it (mods might take 2 days to reply to you)

Re: Account locked

kselmak — Thu, 29 Aug 2019 13:41:31 GMT

You can wait an hour and try to reset the password

If that doesn't work you can contact mods

Re: Account locked

Mirandabeck1117 — Thu, 29 Aug 2019 13:45:37 GMT

Thank you I did try that and it still said to contact them. Thank you for letting me know I did message them now to wait

Re: Account locked

geopublic — Thu, 29 Aug 2019 13:59:03 GMT

@Mirandabeck1117 wrote:
Hello my password keep saying it was wrong and as a result I am locked out of my account and it is saying to contact Public Mobile could I get some assistance with that?

@Mirandabeck1117 Make sure you are using the correct email for username (Typos, uppercase etc.) Most of the time that is what the problem turns out to be.

Re: Account locked

Mirandabeck1117 — Thu, 29 Aug 2019 14:05:10 GMT

I am:( still nothing

Re: Account locked

Dunkman — Thu, 29 Aug 2019 14:13:17 GMT

@Mirandabeck1117

Moderator wait times are 1-2 days, so you will need to wait.

You can do certain account related issues by dialing 611 on your phone.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

Re: Account locked

Mirandabeck1117 — Thu, 29 Aug 2019 14:19:22 GMT

Yes I tried that to but I need to change the card number and they don’t allow you to calling 611

Re: Account locked

Dunkman — Thu, 29 Aug 2019 14:24:31 GMT

@Mirandabeck1117

Unfortunately, then you will need for moderator.

However, if you need to pay immediately due to suspended account, you could either buy a voucher in store or online (via recharge.com - service fee applies). Pay the voucher by calling 611. At least, then your service is active.

Re: Account locked

Mirandabeck1117 — Thu, 29 Aug 2019 14:27:00 GMT

How do you get a voucher online??

Re: Account locked

Dunkman — Thu, 29 Aug 2019 14:34:06 GMT

@Mirandabeck1117

There is a website, recharge.com. You can buy an online payment voucher to pay for Public Mobile service. It does charge a service fee, so it would be slightly more expensive than buying in store voucher (ie. Walmart, Gas stations, Shoppers). It is convenient though.

Re: Account locked

geopublic — Thu, 29 Aug 2019 14:37:19 GMT

@Mirandabeck1117 wrote:
Yes I tried that to but I need to change the card number and they don’t allow you to calling 611

@Mirandabeck1117 Before purchasing a voucher maybe try using 611 to make a manual payment into your account using the credit card on file. If it works then you save the extra fees for the voucher.