topic Re: locked out in Get Support

locked out

wanda — Wed, 05 Jan 2022 11:43:44 GMT

I am locked out of my account and can't get in.

Please help

Triguy — Thu, 29 Aug 2019 12:47:06 GMT

Have you tried the forgot password link ?

Try using a different browser and incognito mode. Clear your cache and cookies then reboot. If you still have problems then contact a moderator.

mimmo — Thu, 29 Aug 2019 12:46:08 GMT

If the password reset doesn't work and you get the message account locked you will need to message moderator_team and ask them.

If it's payment related you can call 611 and top up via a voucher if no credit card is on file

wanda — Thu, 29 Aug 2019 15:52:25 GMT

I can't sign in to my account. I can't use "forgot password" . I can't seem to be able to send a message to a moderator.

Can anyone help?

Thanks

CellGirl — Thu, 29 Aug 2019 16:15:32 GMT

If a password reset isn’t working for you, click @CS_Agent then you should be able to compose a message to the mods.

computergeek541 — Thu, 29 Aug 2019 17:00:19 GMT

Threads merged