topic Re: number change in Get Support

number change

hudson-love — Wed, 05 Jan 2022 11:43:41 GMT

I previously changed my number without a problem when my phone was stolen. But now I'm being harrassed & would like to have it changed but it keeps failing. So fustrating

Re: number change

wetcoaster — Mon, 25 Feb 2019 18:07:47 GMT

@hudson-love wrote:
I previously changed my number without a problem when my phone was stolen. But now I'm being harrassed & would like to have it changed but it keeps failing. So fustrating

You can only change your number once a month.

If this is a problem with you self serve page giving you an error: log out, clear your browser cache and sign back in with a different browser and / or incognito mode. (Chrome works well for a lot of people.)

Re: number change

popping — Mon, 25 Feb 2019 18:10:13 GMT

@hudson-love wrote:
I previously changed my number without a problem when my phone was stolen. But now I'm being harrassed & would like to have it changed but it keeps failing. So fustrating

The trick dealing with PM self-serve errors is to restart the browser with a fresh session.

Plan and Add-Ons]--> [Change Phone Number] --> [Select a new phone number]

Good luck.

number change

hudson-love — Mon, 25 Feb 2019 18:12:06 GMT

I previously changed my number without a problem when my phone was stolen. But now I'm being harrassed & would like to have it changed but it keeps failing. So fustrating

Re: number change

Dunkgirl — Mon, 25 Feb 2019 18:12:46 GMT

@hudson-love It's easy to change your numer, log in self serve and click plan & addons then click Change phone number.

Re: number change

Lieux — Mon, 25 Feb 2019 18:13:05 GMT

Hello @hudson-love

If you still have problem after that you can write a message to the moderator and they will help you to change your number...here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and give them explanation of your problem. Waiting time is few hours to 2 days...be patient.

Re: number change

wetcoaster — Mon, 25 Feb 2019 18:14:19 GMT

@hudson-love wrote:

I previously changed my number without a problem when my phone was stolen. But now I'm being harrassed & would like to have it changed but it keeps failing. So fustrating

Why do you post this again? The answers will be the same as in your first thread.

@stonechuckercan you merge these, please? https://productioncommunity.publicmobile.ca/t5/Discussions/number-change/m-p/330303

Re: number change

Lieux — Mon, 25 Feb 2019 18:14:38 GMT

Same answer as your other post...check to see them...You will not have more help with 2 or 3 same posts... @hudson-love

Re: number change

hudson-love — Mon, 25 Feb 2019 18:14:57 GMT

I kno. I done it once already.

But I would like to again. But it wont let me.

It keeps says it failed.

I'd even pay a fee if there was one. But It doesn't give me any other options.

Re: number change

Dunkgirl — Mon, 25 Feb 2019 18:15:01 GMT

@hudson-love

It's easy to change your numer, log in self serve and click plan & addons then click Change phone number.

This is your 2nd post of the same subject you only need to post once

See here

https://productioncommunity.publicmobile.ca/t5/Discussions/number-change/m-p/330303

Re: number change

Lieux — Mon, 25 Feb 2019 18:18:25 GMT

The only solution it's to write the moderator...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: number change

Anonymous — Mon, 25 Feb 2019 18:18:31 GMT

@hudson-love wrote:
I kno. I done it once already.
But I would like to again. But it wont let me.
It keeps says it failed.
I'd even pay a fee if there was one. But It doesn't give me any other options.

The first reply here has your answer.

Re: number change

popping — Mon, 25 Feb 2019 18:29:51 GMT

@hudson-love wrote:
I kno. I done it once already.
But I would like to again. But it wont let me.
It keeps says it failed.
I'd even pay a fee if there was one. But It doesn't give me any other options.

As @wetcoaster said earlier that PM only allow you change your number once per month. You may send a private message to moderator for help. I am not sure whether the PM system even allow moderator to change your phone number more than once per month. But worth a try.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But you are allowed to port in a phone number more than once per month as I ported two phone to my PM account within 2 weeks.

Buy an $1 Virgin SIM card from eBay. Activate a Virgin prepaid plan without adding money to the account. Then, port the Virgin number to PM. You can ask the eBay seller to email you the Virgin SIM card number to you without waiting for the SIM card to arrive.

Re: number change

stonechucker — Mon, 25 Feb 2019 18:19:49 GMT

@wetcoaster, for whatever reason, I'm unable to move or merge this post.

I'll follow up with the Public Mobile team to see why I can't.

@Luddite, are you able to merge a thread with this one?

Re: number change

Luddite — Mon, 25 Feb 2019 19:28:42 GMT

@stonechucker wrote:
@wetcoaster, for whatever reason, I'm unable to move or merge this post.

I'll follow up with the Public Mobile team to see why I can't.

@Luddite, are you able to merge a thread with this one?

Seems to have worked. Let me know of any posts left behind.