topic Re: Purchased US Roaming Bundle in Get Support

Purchased US Roaming Bundle

jopeth08 — Wed, 05 Jan 2022 11:43:35 GMT

Purchased the Us Roaming bundle (Talk Text 250 for $20) before leaving Canada earlier today (Sunday) as I needed it to work asap when I entered the US. But when I got here it was inconventiently not working. As per my payment history & visa payment history, a payment was taken.

Has anyone have this happen & what did you do?

Re: Purchased US Roaming Bundle

Anonymous — Mon, 25 Feb 2019 06:06:26 GMT

@jopeth08 wrote:
Purchased the Us Roaming bundle (Talk Text 250 for $20) before leaving Canada earlier today (Sunday) as I needed it to work asap when I entered the US. But when I got here it was inconventiently not working. As per my payment history & visa payment history, a payment was taken.
Has anyone have this happen & what did you do?

Did you turn on any and all roaming options?

Did you scan for and find and connect to either AT&T or T-Mobile?

Do you see the add-ons lower down on your overview page?

Re: Purchased US Roaming Bundle

Dunkman — Mon, 25 Feb 2019 06:06:50 GMT

@jopeth08

A few things to try:

1. You need to load up funds to your account. Then purchase the add on. Does the add on show in your account overview page under the My Data & Add on Section.

2. Reboot your phone

3. Enable Roaming on your phone.

Re: Purchased US Roaming Bundle

popping — Mon, 25 Feb 2019 06:42:43 GMT

@jopeth08 wrote:
Purchased the Us Roaming bundle (Talk Text 250 for $20) before leaving Canada earlier today (Sunday) as I needed it to work asap when I entered the US. But when I got here it was inconventiently not working. As per my payment history & visa payment history, a payment was taken.
Has anyone have this happen & what did you do?

Buying add-on is a 2 steps process.

1. Add fund to your account

2. Buy the add-on

If you have $20 available fund in your acount, You may not have done the second step.

If the US roaming Talk Text 250 is shown on your overview page, you have done the second step.

When you arrive at your US destination,

1. enable roaming

2. restart your phone.

3. select AT&T or T-Mobile if your phone does not locked to a network.

Good luck.