topic Re: AWFUL HELP RECIEVED in Get Support

AWFUL HELP RECIEVED

tacosrule33 — Wed, 05 Jan 2022 11:43:33 GMT

ive had trouble with my plan not giving me all the content i pay for. i have tried contacting moderators 3 times now and all they do to help is say they troubleshooted my account and to restart my phone. after that i turn on my phone and boom back where i started. this is a terrible company, as soon as you have one issue good luck getting it solved

Re: AWFUL HELP RECIEVED

NDesai — Mon, 25 Feb 2019 03:59:21 GMT

@tacosrule33 Can you elaborate on what issues you are having? May be someone else here experienced the similar issue can provide some help.

Re: AWFUL HELP RECIEVED

Alex888 — Mon, 25 Feb 2019 04:00:46 GMT

If you explained your problem someone here may be able to help you.

Re: AWFUL HELP RECIEVED

bananniiee — Mon, 25 Feb 2019 04:01:45 GMT

i'm sorry you had a bad experience. Do you mind sharing what your issue is?

Re: AWFUL HELP RECIEVED

Murco — Mon, 25 Feb 2019 04:10:02 GMT

Ask the community. There are some really knowledgeable people on this forum.

I am sure someome will be offer some guidance.

Re: AWFUL HELP RECIEVED

mimmo — Mon, 25 Feb 2019 04:16:18 GMT

I would have to disagee Moderators here are pretty good with solving issues and making things right.

as everone has asked what is content? calling issues sms issues, data issues?

Re: AWFUL HELP RECIEVED

cavemantoronto — Mon, 25 Feb 2019 04:16:38 GMT

It's hard to think about what could be done without details. One of us could understand what is going on.

Re: AWFUL HELP RECIEVED

popping — Mon, 25 Feb 2019 04:59:24 GMT

I wish OP ask the question and stay at the forum for another 5 minutes to supply more info. ATM, we cannot do much until OP reply tomorrow.

Re: AWFUL HELP RECIEVED

Anonymous — Mon, 25 Feb 2019 05:15:48 GMT

@popping wrote:
I wish OP ask the question and stay at the forum for another 5 minutes to supply more info. ATM, we cannot do much until OP reply tomorrow.

If they decide to bother. I agree.

Re: AWFUL HELP RECIEVED

tacosrule33 — Mon, 25 Feb 2019 06:08:05 GMT

everything was working fine for a few months and then i switched to a different plan. after that ive been able to use my calling and data but just not texting

Re: AWFUL HELP RECIEVED

Anonymous — Mon, 25 Feb 2019 06:09:26 GMT

@tacosrule33 wrote:
everything was working fine for a few months and then i switched to a different plan. after that ive been able to use my calling and data but just not texting

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: AWFUL HELP RECIEVED

mimmo — Mon, 25 Feb 2019 06:19:51 GMT

Another idea would be to do an immediate plan change a day before your renewal, then futuredate your current plan.

Have you tried your sim in a different phone, just incase it's a hardware/software issue?

What happens when someone sends you a sms?

Re: AWFUL HELP RECIEVED

Pizzaeh — Mon, 25 Feb 2019 18:51:56 GMT

@tacosrule33 wrote:
everything was working fine for a few months and then i switched to a different plan. after that ive been able to use my calling and data but just not texting

Additional details that may help figure out out the cause of the problem:

Is it both sending and recieving text messages?

Android or iphone?

Any recent Android or iOS software updates on your phone?

Any recent updates to the text messaging application that you're using?

When (date) did you do the plan change?

Did the problems start immediately after the plan change?

BULLbleep COMPANY

tacosrule33 — Tue, 26 Feb 2019 06:41:22 GMT

my plan has not properly been working for weeks now. during this time i have been trying to contact moderators to get my problem fixed. 3rd attempt and all they say is they did troubleshooting and to reset my phone. The service through this company is bull**bleep** i have wasted so much time and still dont have a properly working phone. You think after 3 times maybe they would get their **bleep** together but i guess not. THIS IS THE WORST CUSTOMER SERVICE EVER

Re: BULLbleep COMPANY

Alex888 — Tue, 26 Feb 2019 07:03:19 GMT

You keep complaining that your phone doesn't work but you have yet to tell anyone anything about the problem and ignore questions people ask to try and help.

Explain exactly what the problem is and what type of phone you have so maybe someone can help you.

Re: BULLbleep COMPANY

tehowennathe — Tue, 26 Feb 2019 11:00:22 GMT

Maybe if you tell us what the issue someone who had similar problem could possibly help out. If you don't tell us, you won't get the support you are looking for.

Re: BULLbleep COMPANY

Lieux — Tue, 26 Feb 2019 11:49:24 GMT

We are here customers like you and some of them had trouble like you... if you want some help just give us some details of your problem... @tacosrule33

Re: BULLbleep COMPANY

RobertQc — Tue, 26 Feb 2019 13:59:38 GMT

@tacosrule33 wrote:
my plan has not properly been working for weeks now. during this time i have been trying to contact moderators to get my problem fixed. 3rd attempt and all they say is they did troubleshooting and to reset my phone. The service through this company is bull**bleep** i have wasted so much time and still dont have a properly working phone. You think after 3 times maybe they would get their **bleep** together but i guess not. THIS IS THE WORST CUSTOMER SERVICE EVER

@tacosrule33 You post you had trouble with texting after switching plans and there were many suggestions and even more questions asking you to go into more detail that you ignored and never responded to. You ignore the community's attempt to help you yet make new posts complaining to the community no one is helping you.

https://productioncommunity.publicmobile.ca/t5/Discussions/AWFUL-HELP-RECIEVED/td-p/330119

Click page 2.

Re: AWFUL HELP RECIEVED

RobertQc — Tue, 26 Feb 2019 14:05:26 GMT

@tacosrule33 You are making new threads complaining no one is helping you, yet here people are giving you suggestions and asking for details that you ignore. Please read each post, and try all of the suggested and respond to all of the inquiries.

Re: AWFUL HELP RECIEVED

Tacoboutit — Wed, 27 Feb 2019 13:00:41 GMT

@tacosrule33 wrote:
ive had trouble with my plan not giving me all the content i pay for. i have tried contacting moderators 3 times now and all they do to help is say they troubleshooted my account and to restart my phone. after that i turn on my phone and boom back where i started. this is a terrible company, as soon as you have one issue good luck getting it solved

Hi, how are you? The cold weather in Canada will pass eventually.

Check your plan details and tell us what is included in your new plan, the plan you switched to.

Take care and dress warm, it's a cold one today.

topic Re: AWFUL HELP RECIEVED in Get Support

AWFUL HELP RECIEVED

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BULL**bleep** COMPANY

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Re: AWFUL HELP RECIEVED

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BULLbleep COMPANY

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