topic Re: Can't receive texts from iPhones in Get Support

Can't receive texts from iPhones

benmcinnes4 — Wed, 05 Jan 2022 11:43:30 GMT

I just switched to Public Mobile the other day. I've noticed that I am unable to receive texts from iPhones. I have a Samsung Galaxy S9. I've had it since August and everything worked fine on my previous provider. I can get texts from other Androids, I can send and receive calls from iPhones, and I can send texts to iPhones, data works fine too...I just can't receive texts from iPhones. I could get texts fine before I switched to PM (same phone). My phone number ported through completely (this was verified by a moderator). This isn't an iMessage issue, I was getting texts fine before I switched to PM and the texts that are being sent are regular texts and not iMessages. I don't know what it could be.

Re: Can't receive texts from iPhones

Alex888 — Mon, 25 Feb 2019 01:15:13 GMT

Try de-registering iMessage, you can do that online here: https://selfsolve.apple.com/deregister-imessage/

Text from iPhones may still be trying to go through iMessage.

Re: Can't receive texts from iPhones

NDesai — Mon, 25 Feb 2019 01:13:51 GMT

My coworker has the same issue but he's on Koodo with iPhone and I can't get his texts. We tried everything on iPhone to troubleshoot this, but we were unsuccessful. You should reach out to the Moderator_Team and see if that is something they can solve.

Re: Can't receive texts from iPhones

Luddite — Mon, 25 Feb 2019 17:04:09 GMT

@benmcinnes4 Have your friends confirm the their messages to you are green and not blue. Their iPhones are not switching to SMS when texting you. The quickest fix is for them to press and hold a blue message and resend as SMS. From that point forward their phone should remember.

Re: Can't receive texts from iPhones

benmcinnes4 — Mon, 25 Feb 2019 02:07:43 GMT

The texts are green and not blue.

Re: Can't receive texts from iPhones

Lieux — Mon, 25 Feb 2019 02:25:29 GMT

Just let us know if something can be done... finally...

Re: Can't receive texts from iPhones

benmcinnes4 — Mon, 25 Feb 2019 12:24:15 GMT

I'm in the process of talking with them...it takes a while though. It just sucks because most of the people that I text have iPhones.

Re: Can't receive texts from iPhones

stonechucker — Mon, 25 Feb 2019 15:29:37 GMT

As a temporary measure, try a different SMS app on your phone. I've used Textra previously and never had an issue with it. I've since moved to the latest default Android Messenger as it has the ability to use a web browser on my desktop to send and receive texts.

Re: Can't receive texts from iPhones

Luddite — Mon, 25 Feb 2019 17:06:13 GMT

@benmcinnes4 If you would like a guinea pig for your iPhone experiment send me a private message. I use iPhones.

Re: Can't receive texts from iPhones

benmcinnes4 — Mon, 25 Feb 2019 17:08:27 GMT

Thanks for the offer but my girlfriend is helping me with that. I really want to enjoy PM but it's just a challenge to talk with a moderator when you have to wait a day for a reply. I wish there was an instant messaging option.

Re: Can't receive texts from iPhones

stonechucker — Mon, 25 Feb 2019 17:46:46 GMT

@benmcinnes4 wrote:
Thanks for the offer but my girlfriend is helping me with that. I really want to enjoy PM but it's just a challenge to talk with a moderator when you have to wait a day for a reply. I wish there was an instant messaging option.

Have you attempted my option of a different text messaging app? This has been a resolution for others with similar issues, and in some of the cases, it's fixed the original app when they switched back.

Re: Can't receive texts from iPhones

CalgaryBen — Mon, 25 Feb 2019 19:50:04 GMT

@benmcinnes4 wrote:
I am unable to receive texts from iPhones. I have a Samsung Galaxy S9.

In your self-serve portal under Plan and Add-Ons --> Usage History, are you able to confirm that you're seeing "Incoming text" events corresponding to messages sent from the iPhone(s)? For SMS, these should show up in real-time, even if your receiving phone is off or in airplane mode at the time. This check is simply to confirm that receipt of the message as an SMS has occurred into the PM network.

Once that's been confirmed, then it may well be the handling of the SMS by the phone, which hopefully others can help with.