topic Re: Phone call quality in Get Support

Phone call quality

darlicious — Wed, 05 Jan 2022 11:43:25 GMT

Since switching from fido to public mobile my boyfriend's call quality has deteriorated. It's scratchy, hard to hear or garbled. He has a 2018 galaxy s7. Has anyone else experienced this problem?

Re: Phone call quality

mimmo — Thu, 29 Aug 2019 02:48:49 GMT

Can you swap Sims with him and test that will help isolate account VS hardware issues.

Re: Phone call quality

torontokris — Thu, 29 Aug 2019 03:33:42 GMT

@darlicious wrote:
Since switching from fido to public mobile my boyfriend's call quality has deteriorated. It's scratchy, hard to hear or garbled. He has a 2018 galaxy s7. Has anyone else experienced this problem?

How is the signal where he is using it? PM network shouldn't be poor like that... so something must be wrong. Sounds

like freedom mobile instead

Re: Phone call quality

GinYVR — Thu, 29 Aug 2019 03:46:37 GMT

@darliciousThere could be geographic / radio tower issues if you live outside urban areas where there are more Rogers towers vs Bellus.

Re: Phone call quality

cavemantoronto — Thu, 29 Aug 2019 05:00:35 GMT

@darlicious wrote:
Since switching from fido to public mobile my boyfriend's call quality has deteriorated. It's scratchy, hard to hear or garbled. He has a 2018 galaxy s7. Has anyone else experienced this problem?

Could be 3g tower congestion in your area. Is it bad everywhere?

Re: Phone call quality

darlicious — Thu, 29 Aug 2019 05:13:57 GMT

Good idea because we are generally in the same areas and I don't have issues with my phone on pm. I'll get back to you on it as a solution.

Re:Calls sound fuzzy and distorted

darlicious — Fri, 30 Aug 2019 01:54:01 GMT

In reference to this post concerning an iPhone (sorry haven't figured out the tagging thing yet) has anyone experienced this with a Samsung s7 from fido. Sounds like voice may be the problem with my boyfriend's phone since switching to pm. Not long after switching and fido called him to ask why....they should have called me...the account holder another one of fidos issues. His phone call quality deteriorated....refered to this in phones and hardware but no one mentioned this...curious to your opinions.

Re: Re:Calls sound fuzzy and distorted

darlicious — Fri, 30 Aug 2019 03:50:41 GMT

Sorry autocorrect meant volte

Re: Re:Calls sound fuzzy and distorted

GinYVR — Fri, 30 Aug 2019 06:00:07 GMT

@darliciousPublic Mobile does not currently support VoLTE, Koodo and Telus do though.

Re: Re:Calls sound fuzzy and distorted

darlicious — Fri, 30 Aug 2019 06:07:55 GMT

Yes so if volts is enabled on his former fido phone could it be causing his poor call quality because it's not supported on pm?

Re: Re:Calls sound fuzzy and distorted

GinYVR — Fri, 30 Aug 2019 06:50:40 GMT

@darliciousAt Public Mobile the voice element depends on 3G. If you have bad 3G reception then the voice quality will degrade. VoLTE get around that problem by having voice in 4G channels. The voice quality with Public Mobile really depends on the 3G reception in your area. I highly doubt disabling VoLTE in the previous Fido phone would make much of a difference.

Echoing during phone calls

darlicious — Fri, 30 Aug 2019 17:42:15 GMT

Ever since my boyfriend and I switched to pm whenever he calls me on his Samsung s7 he gets terrible echoing on his end. My galaxy A3 is perfectly fine. He is not using a protective case on his phone and we checked different settings: LTE, sounds (concert hall) etc offered on internet sites. Has anyone else experienced this issue?

Re: Echoing during phone calls

pcouturier — Fri, 30 Aug 2019 17:44:48 GMT

To me it really looks like a phone issue. Have he tried his PM SIM card in your cellphone? That would isolate the issue. Also, maybe reboot the cellphone?

Re: Echoing during phone calls

GR — Fri, 30 Aug 2019 17:47:32 GMT

I've got a Samsung s7 and when I was with eastlink and using volte everyone I called would tell me that I was echoing bad and since I switched to pm nobody has said anything

Re: Echoing during phone calls

darlicious — Fri, 30 Aug 2019 18:02:27 GMT

Doesn't have volts.. but will try switching SIM cards to test. Thx

Re: Echoing during phone calls

LovesToPM — Fri, 30 Aug 2019 18:05:17 GMT

@darlicious wrote:
Ever since my boyfriend and I switched to pm whenever he calls me on his Samsung s7 he gets terrible echoing on his end. My galaxy A3 is perfectly fine. He is not using a protective case on his phone and we checked different settings: LTE, sounds (concert hall) etc offered on internet sites. Has anyone else experienced this issue?

If one of you uses the phone speaker or a bluetooth headset, this could be the issue.

Are both of you talking directly with the phone handset?

Re: Echoing during phone calls

LovesToPM — Fri, 30 Aug 2019 18:09:52 GMT

@darlicious Also try restarting your phones. If you run many apps (even in the background), this may affect your call quality.

Re: Echoing during phone calls

darlicious — Fri, 30 Aug 2019 21:58:19 GMT

All excellent suggestions but i havent heard of the too many apps..I will definetly look into that one and report back. Thank you

Re: Phone call quality

Riettarose — Fri, 30 Aug 2019 22:45:28 GMT

Check the service distribution in your area. Because they use telus towers it should be good, but who knows! Also check all of the outputs in your phone for dust, and update your phone if it hasn't been updated recently.

Re: Phone call quality

computergeek541 — Fri, 30 Aug 2019 23:03:27 GMT

I've merged these three threads together that deal with the voice quality at Public Mobile using this particular device.