topic Re: SIM CARD LOCKED PUK CODE in Get Support

SIM CARD LOCKED PUK CODE

TonyKu — Wed, 05 Jan 2022 11:43:12 GMT

HI , I wanted to put a sim card pin lock. But they asked me for the sim card pin that was already in usage. I entered the bad code and it now locked complety my phone and my sim . So now it says : Enter the PUK code. SIM CARD IS PUK-LOCKED. I really need help please. I can't use my phone. PLEASE!!!!!!!!

Re: SIM CARD LOCKED PUK CODE

Dunkman — Wed, 28 Aug 2019 23:49:05 GMT

@TonyKu

You will need to contact moderator to get that PUK code.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM CARD LOCKED PUK CODE

NDesai — Wed, 28 Aug 2019 23:49:35 GMT

@TonyKu You will need to send a private message to the Moderator_Team and they will get in touch with you. Please be advise that current waiting time might be about 48 hours or more.

Re: SIM CARD LOCKED PUK CODE

TonyKu — Wed, 28 Aug 2019 23:50:19 GMT

HI, I messaged them a while ago but no one is answering. PLEASE HELP

Re: SIM CARD LOCKED PUK CODE

Triguy — Wed, 28 Aug 2019 23:52:46 GMT

You need help from the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It can 48 - 72 hours for a response.

Re: SIM CARD LOCKED PUK CODE

TonyKu — Wed, 28 Aug 2019 23:51:51 GMT

DID BUT NO ANSWER :(((((((((((((

Re: SIM CARD LOCKED PUK CODE

Dunkman — Wed, 28 Aug 2019 23:58:42 GMT

@TonyKu

We are all customers like yourself. We have no access to account issues. You will need to wait for moderator response unfortunately. Due to demand of their services, there is usually a wait time. You may get lucky and maybe they will get hold of you soon.

https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

If you can't wait, I guess that you can buy another brand new SIM card and replace it into your account. Then the locked SIM card will be useless and you can still use your phone with the new PM sim card.

Re: SIM CARD LOCKED PUK CODE

TonyKu — Thu, 29 Aug 2019 00:00:38 GMT

If I factory reset my phone while this help ?

Re: SIM CARD LOCKED PUK CODE

Dunkman — Thu, 29 Aug 2019 00:02:58 GMT

@TonyKu wrote:
If I factory reset my phone while this help ?

From my understanding, No, it is a SIM card issue.

Re: SIM CARD LOCKED PUK CODE

TonyKu — Thu, 29 Aug 2019 00:04:20 GMT

Ok , how long I need to wait for a reply seriously?????.

Re: SIM CARD LOCKED PUK CODE

Triguy — Thu, 29 Aug 2019 00:05:07 GMT

What brand and model of phone do you have ?

If you need a PUK code from Samsung.

Samsung is giving unlock codes. Start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170Inform the rep that you would like to unlock your model of phone and provide the IMEI & Carrier info In a few (2+) days, you will get the unlock code via email.

Re: SIM CARD LOCKED PUK CODE

Dunkman — Thu, 29 Aug 2019 00:06:16 GMT

@TonyKu

Nobody really knows except for moderators.

If not busy, 30 minutes to a few hours wait. If busy, 24-48 hours wait (crazy busy - even longer waits). Official policy is up to 48 hours to respond.

Re: SIM CARD LOCKED PUK CODE

TonyKu — Thu, 29 Aug 2019 00:07:37 GMT

During what time they answer to private messages ?

Re: SIM CARD LOCKED PUK CODE

Dunkman — Thu, 29 Aug 2019 00:08:57 GMT

@TonyKu wrote:
During what time they answer to private messages ?

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.

Re: SIM CARD LOCKED PUK CODE

TonyKu — Thu, 29 Aug 2019 00:10:19 GMT

Hope they answer

Re: SIM CARD LOCKED PUK CODE

Dunkman — Thu, 29 Aug 2019 00:11:11 GMT

@TonyKu wrote:
Hope they answer

Cross our fingers. Good luck.

Re: SIM CARD LOCKED PUK CODE

Luddite — Thu, 29 Aug 2019 01:34:18 GMT

@TonyKu wrote:
Hope they answer

You must proceed on the assumption it will take 2 days to recover the use of your current SIM. As I see the situation you have 3 options:

a) get a new SIM and switch SIMs from within your self serve account,

b) get voip service to use with wifi - fongo.com for example has free Canada wide calling,

c) activate on a different carrier and port-out your PM number if you want it. (really just a more expensive version of a).

Tough choices. Good luck.

Re: SIM CARD LOCKED PUK CODE

TonyKu — Thu, 29 Aug 2019 01:36:49 GMT

Where can I buy a new sim card ?

Re: SIM CARD LOCKED PUK CODE

GinYVR — Thu, 29 Aug 2019 02:04:15 GMT

@TonyKuYou can buy a new card from any store listed here https://www.publicmobile.ca/store-locator