topic Re: How do I activate the us roaming on my phone? in Get Support

How do I activate the us roaming on my phone?

sylvester123 — Wed, 05 Jan 2022 11:42:57 GMT

On my last trip to the us I could not use my us roaming because my phone was not set up for it. I received instructions 4days later after contacting the community. How do I avoid the same issue as no instructions are providing with the add. I thought my phone would automatically work once I entered the us. Please provide instructions prior to my departure.

Re: How do I activate the us roaming on my phone?

Dunkman — Wed, 28 Aug 2019 21:05:26 GMT

@sylvester123

Normally, it is automatic for most situations.

Here is a good review article on US roaming:

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

A few hints:

Make sure to turn on international and data roaming.

Reboot phone if not work

Toggle airplane mode on, wait a few minutes and then toggle off

Manually choose either AT&T or T mobile as US carrier

Re: How do I activate the us roaming on my phone?

ChuckYeah — Wed, 28 Aug 2019 21:05:40 GMT

Give this a read through. It's from the Knowledge Base.

Hopefully it has everything you need.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/U-S-Roaming/ta-p/307883