topic Re: Sign into network in Get Support

Sign into network

sparky2015 — Tue, 04 Jan 2022 17:48:27 GMT

keep getting a message on my phone telling me to sign into network and just started to get this message as soon as I turned off the location gps and the reason I turned it off as the gps it was making my phone get hot and was draining the battery really fast.

Re: Sign into network

Luddite — Tue, 05 Jan 2016 17:13:34 GMT

That sounds more like a phone issue than PM network problem. Suggest you try rebooting the phone, and let us know the make/model of your phone.

Re: Sign into network

7789849803 — Tue, 05 Jan 2016 17:29:46 GMT

@sparky2015 Sounds like your phone is trying to use data when your rate plan does not include it. Please turn off the data connection on your phone if you are not using it to send MMSes, and the message will go away.

Re: Sign into network

sparky2015 — Tue, 05 Jan 2016 19:29:27 GMT

my plan has data

Re: Sign into network

sparky2015 — Tue, 05 Jan 2016 19:30:06 GMT

moto g

Re: Sign into network

7789849803 — Tue, 05 Jan 2016 19:31:52 GMT

Are you able to browse the web using your mobile data, currently? I suspect that mobile data has not correctly been provisioned on your PM account.

Or could it be that you're connected to a WiFi network that requires sign in and didn't notice it?

Re: Sign into network

sparky2015 — Tue, 05 Jan 2016 19:33:23 GMT

if I turn on the location gps the message goes away

Re: Sign into network

sparky2015 — Tue, 05 Jan 2016 19:38:34 GMT

I turn the wifi off if I'm not at home and when I turn the wifi off I get the message and I have been with public mobile since before they were bought out by by Telus

Re: Sign into network

7789849803 — Tue, 05 Jan 2016 19:36:36 GMT

Please put in a screenshot of the message, if possible. If not, please type out the full text of the message, exactly as it appears (word for word).

Re: Sign into network

7789849803 — Tue, 05 Jan 2016 19:42:41 GMT

Also let us know whether you are able to use mobile data at all.

Re: Sign into network

sparky2015 — Tue, 05 Jan 2016 19:49:23 GMT

Re: Sign into network

sparky2015 — Tue, 05 Jan 2016 19:54:39 GMT

unable to surf the web unless I'm connected to wifi

Re: Sign into network

NDesai — Tue, 05 Jan 2016 21:21:59 GMT

Could be related to APN setting or your plan does not have any data left?

Re: Sign into network

srlawren — Tue, 05 Jan 2016 22:09:54 GMT

Yeah if this is a phone and SIM that were previously working fine then it's possible that your data allotment has been used up... Or, if you don't reboot your phone regularly, I'd definitely suggest that as something to try. It only takes a few minutes and can often resolve "weird" phone behaviour.

PS. what make and model of phone is that? It's obviously and Android running Lollipop or Marshmallow, but knowing a bit more info might help.

Re: Sign into network

7789849803 — Tue, 05 Jan 2016 23:54:59 GMT

@sparky2015 Please confirm how much data you have as part of your plan, and how much of it is remaining in the current plan cycle.

Re: Sign into network

sparky2015 — Wed, 06 Jan 2016 12:42:56 GMT

Moto g

Re: Sign into network

sparky2015 — Wed, 06 Jan 2016 12:57:48 GMT

Have 1G of data and have used 0.78G so far

Re: Sign into network

Martin — Wed, 06 Jan 2016 13:09:13 GMT

Hi @sparky2015,

I have 3 Moto G units, but never encountered anything comparable to your problem.

As part of the process of elimination, would you please turn your phone off, remove the SIM card, examine it for unusual wear and tear, wait 5 minutes, and then reinsert it before rebooting.

Plus, is the 0.78 GB usage of data according to your phone, or self-serve site? If not the latter, please check your account or call *611 to learn what you have.

Thanks.

Re: Sign into network

srlawren — Wed, 06 Jan 2016 15:46:57 GMT

Oh okay I think I know what it is. Go to your phone settings (swipe down your notification panel, then swipe down again and click on the gear icon near the top) and go into Data Usage. Is the "set cellular data limit" turned on and set for about 750mb? If so, try turning off the set cellular data limit switch. There's actually no need to turn this on the PM as they will just cut you off when you run out of data (vs post paid providers that start billing you overages.

Re: Sign into network

7789849803 — Wed, 06 Jan 2016 16:32:43 GMT

@sparky2015 From your description, this sounds like an account provisioning issue with PM (phone data limit would not lead to a sign in page). Please get in touch with PM support right way. Since you're a pioneer customer, you can simply dial 611 to reach PM support. You may have to be persistent with the rep to let them know all the steps of troubleshooting you've been taken through on this community.

Let us know what you find. All the best!