topic Re: Lost the service in Get Support

Lost the service

Wj67867 — Wed, 05 Jan 2022 11:42:44 GMT

I began to use public Mobile service this month. But today I found I cannot find the service. Anyone help me?

Re: Lost the service

hairbag1 — Wed, 28 Aug 2019 18:01:12 GMT

@Wj67867 wrote:
I began to use public Mobile service this month. But today I found I cannot find the service. Anyone help me?

Log into MY Account...does it show as Active or something else ?

Re: Lost the service

GR — Wed, 28 Aug 2019 18:02:46 GMT

@Wj67867 start by restarting your phone. Do you see public mobile in the corner?

Re: Lost the service

Wj67867 — Wed, 28 Aug 2019 18:07:53 GMT

I have tried all kinds of methods. Power down, take out the SIM card , choosing the mobile service manually ^

Re: Lost the service

Wj67867 — Wed, 28 Aug 2019 18:09:08 GMT

My wife also use public mobile service. We are at the same place. She has the service but I don’t. Thank you

Re: Lost the service

hairbag1 — Wed, 28 Aug 2019 18:10:47 GMT

When is YOUR renewal date on your account ?

Re: Lost the service

Wj67867 — Wed, 28 Aug 2019 18:11:52 GMT

Yes my wife and I both use public mobile. She can use the service but I cannot

Re: Lost the service

Wj67867 — Wed, 28 Aug 2019 18:12:43 GMT

Just now. That shows everything is okay

Re: Lost the service

GR — Wed, 28 Aug 2019 18:13:31 GMT

@Wj67867 login to your self serve account like @hairbag1 said to see if it's active and if it is you can click on lost /Stolen and log out and wait a few minutes and then log back in and click back on lost stolen to mark it found to see if it restarts the account

Re: Lost the service

Triguy — Wed, 28 Aug 2019 18:14:04 GMT

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. 2. Manually add $1 into your account and restart the phone.

If you still have problems then contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost the service

Wj67867 — Wed, 28 Aug 2019 18:28:33 GMT

Still can’t find the service

Re: Lost the service

GR — Wed, 28 Aug 2019 18:31:01 GMT

@Wj67867 did u try the lost/ Stolen trick?

Re: Lost the service

Wj67867 — Wed, 28 Aug 2019 18:31:47 GMT

Tried it just now.

Re: Lost the service

GR — Wed, 28 Aug 2019 18:32:40 GMT

@Wj67867 and restarted the phone after?

Re: Lost the service

Wj67867 — Wed, 28 Aug 2019 18:36:15 GMT

Yes

Re: Lost the service

GR — Wed, 28 Aug 2019 18:38:49 GMT

@Wj67867 you could switch the Sim cards from each phone just to see if your sim works in your wife's phone and the other way around also to rule out that

Re: Lost the service

geopublic — Wed, 28 Aug 2019 18:40:30 GMT

@Wj67867 wrote:
Just now. That shows everything is okay

@Wj67867 The issue might be with your phone. Next time if it happens put the sim card in your wife's phone and if it works it means that there is a problem with your phone.

Re: Lost the service

Wj67867 — Wed, 28 Aug 2019 18:42:20 GMT

Ok let me try

Re: Lost the service

hairbag1 — Wed, 28 Aug 2019 18:49:36 GMT

Did your phone ever work since you activated your account ?

Re: Lost the service

Wj67867 — Wed, 28 Aug 2019 19:20:13 GMT

Lost the service during using