topic Re: Can notmake or recieve calls in Get Support

Can notmake or recieve calls

Flashdance — Wed, 05 Jan 2022 11:42:17 GMT

outgoing calls to a local number = message says that the call is long distance and can not be completed.

incoming calls go straght to voice mail.

I can receive text messages.

What the heck is going on? Fix please.

Re: Can notmake or recieve calls

stonechucker — Thu, 21 Feb 2019 20:21:51 GMT

@Flashdance, what plan are you on, please be specific.

Where are you calling from, where are you calling too?

Have you just signed up? Have you checked that Do Not Disturb is off, Airplane mode?

Re: Can notmake or recieve calls

Dunkman — Thu, 21 Feb 2019 20:21:53 GMT

@Flashdance

By chance, do you have the $10 plan, 50 minutes (incoming and outgoing) and 50 texts (outgoing) plan. If you do have this plan, you may have ran out of minutes.

Re: Can notmake or recieve calls

Flashdance — Thu, 21 Feb 2019 20:25:02 GMT

I have $10 plan and have used 41 minutes.

Airplane mode is OFF

Ringer volume is up. Calling from 647 area code to 416 and 437 area codes (local calls)

Re: Can notmake or recieve calls

Dunkgirl — Thu, 21 Feb 2019 20:25:48 GMT

@Flashdance wrote:
outgoing calls to a local number = message says that the call is long distance and can not be completed.

incoming calls go straght to voice mail.

I can receive text messages.

What the heck is going on? Fix please.

@Flashdance Did you just port in?

Re: Can notmake or recieve calls

cavemantoronto — Thu, 21 Feb 2019 20:27:09 GMT

Outgoing call gives you a long distance message, so not a signal issue. It is probably an account issue. Account did not set up properly?

Re: Can notmake or recieve calls

Flashdance — Thu, 21 Feb 2019 20:28:23 GMT

@Dunkgirl wrote:

@Flashdance wrote:
outgoing calls to a local number = message says that the call is long distance and can not be completed.

incoming calls go straght to voice mail.

I can receive text messages.

What the heck is going on? Fix please.
@Flashdance Did you just port in?

Came to public 6 months ago

Mobile 6 months ago.

Re: Can notmake or recieve calls

Flashdance — Thu, 21 Feb 2019 20:38:36 GMT

The Silence is deafening.

Maybe Rogers can help?

Re: Can notmake or recieve calls

stonechucker — Thu, 21 Feb 2019 20:43:30 GMT

@Flashdance wrote:
I have $10 plan and have used 41 minutes.
Airplane mode is OFF
Ringer volume is up. Calling from 647 area code to 416 and 437 area codes (local calls)

So the calls to 416 and 437 may not be "local" as local calls are not so-called covered by Public Mobile. ITry dialling with a 1 to complete the calls. It should remove the message, as the message is most likely saying 'charges may apply' but they won't.

I'm in a 226 area code, and I can't call without the 1 to other areas off 226 as they are long distance. 519 also, and whatever the new overlay is in South Western Ontario.

If it still doesn't work, try adding long distance minutes (200 or 400 pkg), and if it still fails, contact the moderators to reprovision your account.

Re: Can notmake or recieve calls

Flashdance — Thu, 21 Feb 2019 20:48:00 GMT

1) the $10 plan is for ALL OF CANADA

2) I have called those same numbers regulary for 6 months.Area codes used are NOT long distance.

3) Incoming calls also do not come through. All calls go to voice mail.

Re: Can notmake or recieve calls

Flashdance — Thu, 21 Feb 2019 20:53:04 GMT

Escalate please. This is unacceptable

Re: Can notmake or recieve calls

stonechucker — Thu, 21 Feb 2019 20:53:20 GMT

So, it seems you've used all of your combined 50 minutes. You will need to add minutes.

Re: Can notmake or recieve calls

stonechucker — Thu, 21 Feb 2019 20:54:48 GMT

@Flashdance, we are all customers here. You'll need to contact the Moderator_Team via private message if you wish to escalate it.

Please see the Get Help link at the top of every page.

Re: Can notmake or recieve calls

Flashdance — Thu, 21 Feb 2019 20:58:27 GMT

Accirding to the publicmobiel web portal I have used 41 minutes over the past 32 days. NOT 50.

Re: Can notmake or recieve calls

Flashdance — Thu, 21 Feb 2019 21:00:28 GMT

Account renews tomorrow and I have used 41 minutes over the past 32 days.

Re: Can notmake or recieve calls

Flashdance — Thu, 21 Feb 2019 21:03:49 GMT

Hmmm....no replies huh?

Maybe the CRTC can help.

Re: Can notmake or recieve calls

Dunkman — Thu, 21 Feb 2019 21:35:06 GMT

@Flashdance

Can you screen shot your account status page? Omit any personal information. That might help us sort things out.

Otherwise, you may need to contact moderator (PM employee) via private messaging, but that takes 1-2 days for response.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You could also try the lost/stolen phone trick:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Can notmake or recieve calls

Flashdance — Thu, 21 Feb 2019 21:42:34 GMT

I have already screen captured my usages stats for Jan 21 to Feb 21. I have used 41 minutes.

This screen cap is needed so that I can inform the CRTC of this as it appears to be a deception..

I PAID FOR 50 minutes and used 41 minutes. I contacted a moderator and have not received a reply. I am CERTAIN that the CRTC will repsond promptly and deal with it.

Re: Can notmake or recieve calls

Flashdance — Thu, 21 Feb 2019 21:45:36 GMT

DO you SERIOUSLY expect me to screen cap my usage stats and then spendmy time editing the screen cap so that personal details are obscurred? Do you REALLY think that a paying customer should submit themselves to all that effort?

Nope, that effort is reserved for a formal complaint to the CRTC.

Not kidding either.

Escalate this.

Re: Can notmake or recieve calls

Karnbot13 — Fri, 22 Feb 2019 13:03:43 GMT

@Flashdance wrote:
DO you SERIOUSLY expect me to screen cap my usage stats and then spendmy time editing the screen cap so that personal details are obscurred? Do you REALLY think that a paying customer should submit themselves to all that effort?

Nope, that effort is reserved for a formal complaint to the CRTC.

Not kidding either.

Escalate this.

Yes, we seriously expect you to do that as we are all just customers like yourself and you are on a mostly self service provider. Or did you not do any reading about how it works here BEFORE you signed up?