topic Re: Porting from Telus in Get Support

Porting from Telus

TalentedTom — Tue, 04 Jan 2022 17:48:21 GMT

I just ported my number from Telus using the self help menu at Public Mobile, took ~30 seconds and it works fine. Im wondering now do I have to call Telus and cancel my account, or is that automatically done since my number is now with Public Mobile.?

Re: Porting from Telus

NDesai — Wed, 23 Dec 2015 21:14:43 GMT

Thats great to hear!!

As long as i know, when you port your number, it automatically gets canceled. But just to make sure, you can call them.

Re: Porting from Telus

Luddite — Wed, 23 Dec 2015 22:18:35 GMT

It does cancel as soon as the port completes.

Re: Porting from Telus

srlawren — Thu, 24 Dec 2015 00:03:27 GMT

30 seconds later when your port was completed, you probalby had an email waiting in your inbox from Telus saying "Sorry to see you go". Or at least, that was my experience. My port was also virtually instant, about the same as yours. This was just shy of 3 months ago.

Re: Porting from Telus

crtowns — Fri, 05 Jan 2018 23:42:49 GMT

I just ported from TELUS today. Was super fast and seamless. I got an email from TELUS almost instantly with the "We're sorry to see you go" message.

Re: Porting from Telus

srlawren — Sat, 06 Jan 2018 00:24:13 GMT

Welcome aboard, @crtowns! Wow, holy blast-from-the-past, Batman! I didn't expect anyone to revive this thread from 2015. 😉

Re: Porting from Telus

crtowns — Sat, 06 Jan 2018 00:29:32 GMT

Thanks. I just searched porting from TELUS and that's what came up!