topic Re: Is this the right moderator? in Get Support

Is this the right moderator?

LondonDrugsLied — Wed, 05 Jan 2022 11:42:12 GMT

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

Messaged this person with a private asking to finish my number change after I switched over from Koodo. Haven't heard back in a few hours so just wanted to make sure. It does say he(she) hasn't been online since April.

Re: Is this the right moderator?

iliketotalk — Wed, 28 Aug 2019 02:17:53 GMT

@LondonDrugsLied yes thats right it can take up to 2 days for a response actually try this one https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Is this the right moderator?

GinYVR — Wed, 28 Aug 2019 02:14:23 GMT

@LondonDrugsLiedThat's the address for the Moderator Team not an individual moderator. They are using stealth mode, that's why you don't see whether they are online or not.

Re: Is this the right moderator?

will13am — Wed, 28 Aug 2019 02:39:50 GMT

The moderator_team never shows as present in the community forum. The individual moderator do via their profiles. People can track their presence to see who is on duty.

Re: Is this the right moderator?

goldilock — Wed, 28 Aug 2019 02:56:32 GMT

@LondonDrugsLied

Yes that is the right link. However it takes aproximately 48-72 hours (2-3 days) to receive a reply from the moderator. If you sent them a message a few hours ago, it's too soon to expect a reply. Be patient, they will reply to you.

When did you activate your sim and requested to port your number over from Koodo? It takes time for the port to be completed. Your account with KOODO needs to be active and current to port over your number to public mobile, and the wait also is also dependent on when KOODO releases your number to public mobile. It's in process if you placed the port requested and notifed a moderator though the link you posted, it will be looked into and you will receive a private message in your inbox. In the meantime, you can still use your koodo sim card to receive calls and texts at your number until the port is complete. You will receive a text from public mobile when the port is completed.

Re: Is this the right moderator?

LondonDrugsLied — Wed, 28 Aug 2019 03:14:41 GMT

Thanks!

A port requested? Do I have to do anything with Koodo to get them to send my number to public mobile, or is just mentioning my koodo account number to the moderator team here sufficient?

Re: Is this the right moderator?

ShawnC13 — Wed, 28 Aug 2019 03:27:52 GMT

@LondonDrugsLied wrote:
Thanks!

A port requested? Do I have to do anything with Koodo to get them to send my number to public mobile, or is just mentioning my koodo account number to the moderator team here sufficient?

If you have not initiated a port nothing has started with Koodo to move your number over. Were you Koodo Prepaid or postpaid? If it is Koodo postpaid you can log in to the self serve and on the main overview page on the right-hand side there is a change number link. Click that and that is where you can start to port your number. If you were prepaid you will need assistance from the moderators

Re: Is this the right moderator?

goldilock — Wed, 28 Aug 2019 03:30:06 GMT

@LondonDrugsLied

When you activated your SIM card did you chose a new number or the "to transfer a number from another provider?"

I believe that when you port from Koodo you do need the assistance of a moderator. If you did not choose the 2nd option, you can log into your account and then at the bottom of the overview page on the bottom right, you can click CHANGE NUMBER and then select the "transfer a number from another provider' and enter the phone number to see if it's eligible, and then follow the rest of the instructions on the screen.

I don't know if doing that would speed up the process or not in terms of moderator's intervention but perhaps it would be a good idea to do that if you didn't already.

As already mentioned, your koodo account needs to be active and current in order to be able to port the number over.

Welcome to public mobile! Hope your port happens fast for you!

Re: Is this the right moderator?

natapol_piri — Wed, 28 Aug 2019 03:55:49 GMT

I just activated SIM and ported number from Koodo prepaid like 30 minutes ago. The process I did is as below.

Followed activation steps in https://activate.publicmobile.ca/

In the section that asks about selecting a new number or porting from another provider, I selected a new number and chose area code and followed instructions til complete. At the end, you will have self-serve account.

Next, I logged in to this community account and sent a personal message to "Moderator_Team", provided my Koodo phone number and account number, as well as my PM account number.

I waited for 10 minutes and Adriana (one of Mod team) replied to confirm that the port has been completed and I just had to restart my phone. Kaboom!! Now I'm PM family member with my good old number from Koodo Prepaid 🙂 Cheers

PS. During the above process, I faced a bit hiccup due to site glitch where I got some error pages about service not available, not found, self serve page HTTP proxy error, etc. which from what I checked on the forum, are due to web site problem accidentally happened around that time. But after 3-4 tries, I completed SIM and self serve activation. I added this here to clarify that it's not a super smooth sail, but everything works now.

Re: Is this the right moderator?

Dunkman — Wed, 28 Aug 2019 04:05:29 GMT

@natapol_piri

Thanks for sharing. That is probably the fastest prepaid Koodo port ever. Lucky timing that the moderator was able to deal with your port.

Re: Is this the right moderator?

LondonDrugsLied — Wed, 28 Aug 2019 05:30:31 GMT

I believe I am postpaid. I have already tried the change numbers and it said my Koodo Number was ineligible. So I messaged the moderator team with my Koodo account number, PM account number and my Koodo phone number.

Guessing all I have to do is wait?

Thanks!

Re: Is this the right moderator?

mimmo — Wed, 28 Aug 2019 05:36:55 GMT

@LondonDrugsLied to Minimize back and forth with mods you should send them your Koodo account name as on bill, Koodo account number and Koodo tel. Aswell as you pm account number and temp number.