topic Re: Unable to turn Data on or get 1GB free data in Get Support

Unable to turn Data on or get 1GB free data

RandyWM — Wed, 05 Jan 2022 11:42:08 GMT

I received a text message from Public Mobile stating that they had "added a one-time 1GB" to my account, and to check it out at selfserve.publicmobile.ca but when I touch the link with my Cellular Data on, it says I have no internet. When I touch the link with Wi-Fi on it says the following:

selfserve.publicmobile.ca - Connection failed

Error code 20

The proxy failed to connect to the web server, due to TCP connection timeout.

2019-08-28 01:48:23 UTC

Your IP: (it has my IP I assume in here)

Proxy IP: (it has a different number with an ID number in brackets)

Origin Server IP X.X.X.169

I check to make sure that Public Mobile was my Network and my phone confirmed that I am "Registered on the Network"

Any ideas?

Re: Unable to turn Data on or get 1GB free data

iliketotalk — Wed, 28 Aug 2019 02:00:13 GMT

@RandyWM hi what type of phone do you have?

Re: Unable to turn Data on or get 1GB free data

RandyWM — Wed, 28 Aug 2019 02:02:17 GMT

Acer Liquid Zest (I think).

Re: Unable to turn Data on or get 1GB free data

daredogg — Wed, 28 Aug 2019 02:04:13 GMT

It's possible you received the message prematurely. Maybe the free data hasn't registered yet. I'd imagine it'll start working soon. Do you have data with your normal data plan? Was it all used up before you got the text from PM?

Re: Unable to turn Data on or get 1GB free data

RandyWM — Wed, 28 Aug 2019 02:04:29 GMT

Model ID: T06

Device Info version: 1.0

What info do you require?

Re: Unable to turn Data on or get 1GB free data

iliketotalk — Wed, 28 Aug 2019 02:06:27 GMT

@RandyWM hi do a network reset see if that helps turn your phone off and back on

Re: Unable to turn Data on or get 1GB free data

RandyWM — Wed, 28 Aug 2019 02:06:32 GMT

No, I didn't have data yet. I am signed up to get data next month.

What is weird is that when I go to onto the website (here) and try the My Account tab (top right corner) I get the same message about being unable to access the website.

Re: Unable to turn Data on or get 1GB free data

GinYVR — Wed, 28 Aug 2019 02:08:35 GMT

@RandyWMIt has nothing to do with the phone.. the selfserve server is inaccessible to everyone right now.. there is no notice when it will be back. so just have to be patient.

Re: Unable to turn Data on or get 1GB free data

Maple98 — Wed, 28 Aug 2019 02:09:47 GMT

@RandyWM wrote:

selfserve.publicmobile.ca - Connection failed
Error code 20
The proxy failed to connect to the web server, due to TCP connection timeout.
2019-08-28 01:48:23 UTC
Your IP: (it has my IP I assume in here)
Proxy IP: (it has a different number with an ID number in brackets)
Origin Server IP X.X.X.169

This Error Code 20 message is due to the Self Serve site being down at the moment. (I got the same error).

Hopefully the Self Serve site will be back up soon

Re: Unable to turn Data on or get 1GB free data

iliketotalk — Wed, 28 Aug 2019 02:09:57 GMT

@RandyWM the self serve has been down all eve. for most people hopefully it will be back soon

Re: Unable to turn Data on or get 1GB free data

RandyWM — Wed, 28 Aug 2019 02:10:56 GMT

Unfortunately, I already tried that earlier and I still cannot get on using the link from the text through WiFi or through data (just says No Internet)

Re: Unable to turn Data on or get 1GB free data

GinYVR — Wed, 28 Aug 2019 02:20:45 GMT

@RandyWMTry your link again..the link should get you to selfserve now.

Re: Unable to turn Data on or get 1GB free data

AE_Collector — Wed, 28 Aug 2019 02:24:42 GMT

Still can't access website here, just tried again now. I came here checking to see if there anywere any reports of the web site being down. Looks like I found some!

Terry

Re: Unable to turn Data on or get 1GB free data

GinYVR — Wed, 28 Aug 2019 02:24:40 GMT

@AE_CollectorIt is working for me.. there was a second when their proxy was rejecting my request.

Re: Unable to turn Data on or get 1GB free data

Anonymous — Wed, 28 Aug 2019 02:25:45 GMT

@AE_Collector wrote:
Still can't access website here, just tried again now. I came here checking to see if there anywere any reports of the web site being down. Looks like I found some!
Terry

I was going to say something then GinYVR said it. Works for me too.

Re: Unable to turn Data on or get 1GB free data

AE_Collector — Wed, 28 Aug 2019 02:27:29 GMT

@GinYVR

You are correct, I got there this time. Was error 20 for a long time and then error 503 a minute or two ago but there now.

Has anyone actually got the text that the data was added? I thought the OP may have been referring to the "good news" message, not the actual data plan added text.

Terry

Re: Unable to turn Data on or get 1GB free data

Anonymous — Wed, 28 Aug 2019 02:29:16 GMT

@AE_Collector wrote:
@GinYVR
You are correct, I got there this time. Was error 20 for a long time and then error 503 a minute or two ago but there now.

Has anyone actually got the text that the data was added? I thought the OP may have been referring to the "good news" message, not the actual data plan added text.

Terry

My newer second line got the text a little after I noticed the data. My older first line has neither.

Re: Unable to turn Data on or get 1GB free data

GinYVR — Wed, 28 Aug 2019 02:37:38 GMT

@Anonymous @AE_Collector I assume the OP was looking whether the 1Gb had been applied to his account yet. I haven't seen it on mine, but I noticed I got an extra person count (bug) in my My Rewards graphic!

Re: Unable to turn Data on or get 1GB free data

RandyWM — Wed, 28 Aug 2019 02:38:20 GMT

I just received the message today about the data, so I will wait until tomorrow to see if I get any results then.

Re: Unable to turn Data on or get 1GB free data

GinYVR — Wed, 28 Aug 2019 02:42:32 GMT

@RandyWMJust note the original annoucement was to give them up to 2 weeks to apply the credit so don't panic (yet) if you don't see it tomorrow.. However since you mentioend you don't have data, you can also enable data now, type in your APN settings etc.. especially since Public Mobile doesn't have overages.. if you don't have data allotment data just won't work.