topic How do i talk to a human. in Get Support

How do i talk to a human.

Crusherg332 — Wed, 05 Jan 2022 11:42:04 GMT

I have been with public mobile for 6 months. I got an text message from them telling me that my plan was renewed but i still can't text or call anyone. I tried they robot but couldn't help me.

Re: How do i talk to a human.

iliketotalk — Wed, 28 Aug 2019 01:45:25 GMT

@Crusherg332 hi you can reach a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do i talk to a human.

RobertQc — Wed, 28 Aug 2019 01:47:38 GMT

@Crusherg332 wrote:
I have been with public mobile for 6 months. I got an text message from them telling me that my plan was renewed but i still can't text or call anyone. I tried they robot but couldn't help me.

@Crusherg332 Use this link to send a message to a human (the moderator team)

Re: How do i talk to a human.

Anonymous — Wed, 28 Aug 2019 02:05:47 GMT

@Crusherg332 wrote:
I have been with public mobile for 6 months. I got an text message from them telling me that my plan was renewed but i still can't text or call anyone. I tried they robot but couldn't help me.

Two things to try when the self-serve is working:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

You could also try flipping in and out of airplane mode for a few moments and see what happens.