topic Re: No service in Get Support

No service

PublicEcho — Wed, 05 Jan 2022 11:42:03 GMT

I am starting to regret coming to Public...

I am not getting the service I should be getting...

In some area within North York I get no service at all... No data!

This is a joke.

I'll stick around for 1 more year and if this problem continues I will cancel.

Re: No service

geopublic — Wed, 28 Aug 2019 00:33:58 GMT

@PublicEcho wrote:
I am starting to regret coming to Public...
I am not getting the service I should be getting...
In some area within North York I get no service at all... No data!
This is a joke.
I'll stick around for 1 more year and if this problem continues I will cancel.

@PublicEcho Public uses Bell and Telus towers for data so you should be getting good coverage within North York. Maybe there was an issue with one of the towers. What type of phone do you have?. Make sure your preferred network is set to LTE/UMTS....

Edit: Hopefully you are not using a phone with limited band support.

Re: No service

hairbag1 — Wed, 28 Aug 2019 00:31:22 GMT

If you're not happy with the service from Public Mobile...why stay another year ?

How long has the service been poor ? Did it ever function satisfactorily ? Have you tried putting the sim in another unlocked phone to see if maybe that would help ?

Re: No service

NDesai — Wed, 28 Aug 2019 00:39:11 GMT

@hairbag1 wrote:
If you're not happy with the service from Public Mobile...why stay another year ?

Hey, no one can beat the price plus rewards, okay.

Re: No service

PublicEcho — Wed, 28 Aug 2019 10:13:48 GMT

@geopublic wrote:
@PublicEcho wrote:
I am starting to regret coming to Public...
I am not getting the service I should be getting...
In some area within North York I get no service at all... No data!
This is a joke.
I'll stick around for 1 more year and if this problem continues I will cancel.
@PublicEcho Public uses Bell and Telus towers for data so you should be getting good coverage within North York. Maybe there was an issue with one of the towers. What type of phone do you have?. Make sure your preferred network is set to LTE/UMTS....

Edit: Hopefully you are not using a phone with limited band support.

I have a Samsung Galaxy S7 Edge.

It works in some areas but it doesn't in others.

It is set to LTE but I don't get why service is so bad...

Re: No service

PublicEcho — Wed, 28 Aug 2019 10:15:37 GMT

@hairbag1 wrote:
If you're not happy with the service from Public Mobile...why stay another year ?
How long has the service been poor ? Did it ever function satisfactorily ? Have you tried putting the sim in another unlocked phone to see if maybe that would help ?

Price is good for what I get. Not best but good.

I don't have another phone and I might even leave earlier if others offer a great deal this black friday deals.

I guess Public really hates their customers.

Re: No service

sheytoon — Wed, 28 Aug 2019 10:20:00 GMT

Have you had good coverage with Rogers in the past? There's only 3 tower owners in Toronto: Bell, Rogers, Freedom.

Your coverage right now is dependent on Bell.

Re: No service

rfg — Wed, 28 Aug 2019 20:16:40 GMT

There are a couple of models of S7 that don't support any 4G/LTE channels on Public Mobile. Models SCV33 and SM-G935J. Can you confirm that you have an alternate model?

You can check this info on the Getting Started page and using the phone compatibility tool here https://www.publicmobile.ca/en/bc/get-started

Re: No service

PublicEcho — Thu, 29 Aug 2019 10:23:02 GMT

@sheytoon wrote:
Have you had good coverage with Rogers in the past? There's only 3 tower owners in Toronto: Bell, Rogers, Freedom.

Your coverage right now is dependent on Bell.

Yeah my service was always great when I was with Rogers...

I only left b/c they keep raising the price and it was so annoying.

It is so expensive to own a phone these days.

Maybe I'll look into Freedom.

Have you tried them before?

Re: No service

PublicEcho — Thu, 29 Aug 2019 10:25:15 GMT

@rfg wrote:
There are a couple of models of S7 that don't support any 4G/LTE channels on Public Mobile. Models SCV33 and SM-G935J. Can you confirm that you have an alternate model?

You can check this info on the Getting Started page and using the phone compatibility tool here https://www.publicmobile.ca/en/bc/get-started

Nope those are not my model I own.

I think maybe it is b/c of the lack of towers around the area I am in and that is just ridiculous to find that Public isn't patching things up.

Just a couple more months and I am out of here.

They don't care so I don't care.

Not getting any help here either...

Re: No service

sheytoon — Thu, 29 Aug 2019 19:13:08 GMT

@PublicEcho wrote:
Yeah my service was always great when I was with Rogers...
I only left b/c they keep raising the price and it was so annoying.
It is so expensive to own a phone these days.
Maybe I'll look into Freedom.
Have you tried them before?

Then I would suggest going with Fido, chatr or zoomer to keep the same coverage at a lower cost.