topic Re: Unable to access my account in Get Support

Unable to access my account

MistahX2 — Wed, 05 Jan 2022 11:42:01 GMT

My due date is today and I am unable to pay with my voucher because my service has been cut.

Re: Unable to access my account

Lieux — Thu, 21 Feb 2019 14:09:45 GMT

Write a message to the moderator here @MistahX2

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will help you...waiting time few hours to 2 days... but they will help

Re: Unable to access my account

stonechucker — Thu, 21 Feb 2019 14:10:11 GMT

@MistahX2, have you tried to sign in to your My Account to enter the vouchers there?

Re: Unable to access my account

MistahX2 — Thu, 21 Feb 2019 14:15:43 GMT

I was unable to access , My Account. I tried to call and my phone has no service so I couldn't dial 611 either. I had to set up a new account under a different email in orer to access the community. The due date is today, February 21st .

Re: Unable to access my account

Lieux — Thu, 21 Feb 2019 14:16:36 GMT

Write to the moderator...they can help you...

Re: Unable to access my account

Alex888 — Thu, 21 Feb 2019 14:17:21 GMT

@MistahX2 If your service was cut your due date was probably 11:59 last night. You should still be able to access your account online for 90 days after your last service date. If you are having trouble/getting an error message try using a different browser or private/incognito mode, most people find that Chrome incognito works best.

Re: Unable to access my account

MistahX2 — Thu, 21 Feb 2019 14:19:45 GMT

How would I do that, I don't see any icons for a moderator ?

Re: Unable to access my account

Lieux — Thu, 21 Feb 2019 14:20:55 GMT

click here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

That's a private message for them..

Re: Unable to access my account

Alex888 — Thu, 21 Feb 2019 14:20:44 GMT

@MistahX2 You can send a private message to a moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to access my account

MistahX2 — Thu, 21 Feb 2019 14:25:12 GMT

I am using Chrome Incognito. The notice I received in my account said that I have to pay by Feb. 21 in order to keep my service, I attempted to pay over an hour ago. It is still the 21st for right ?

Re: Unable to access my account

MistahX2 — Thu, 21 Feb 2019 14:26:15 GMT

11:59 would be the 20th

Re: Unable to access my account

Lieux — Thu, 21 Feb 2019 14:27:28 GMT

Yes we are the 21th february.....but it's always more secure to have funds available in your account BEFORE the due date....

Re: Unable to access my account

Alex888 — Thu, 21 Feb 2019 14:32:11 GMT

@MistahX2There must be a problem with your account then, as I said you should still be able to access your account for 90 more days. You will need a moderator for that.

If your phone isn't working that would be a separate issue, so make sure to mention it to the moderators. For now, you can try restarting your phone and make sure it's not in airplane/Do Not Disturb mode, just incase that's the problem with your phone.

Re: Unable to access my account

MistahX2 — Thu, 21 Feb 2019 14:32:09 GMT

I had money in my account from the last voucher I used and I purchased another one in order to top up the account. I've done it several times over the years without any issues.

Re: Unable to access my account

MistahX2 — Thu, 21 Feb 2019 14:33:34 GMT

Well how would one contact a moderator ?

Re: Unable to access my account

Alex888 — Thu, 21 Feb 2019 14:34:25 GMT

As a general rule in the future, it is better to make sure you have enough funds in your account at least 2 days before your renewal day, just in-case of problems. There seems to be more account errors on/around renewal dates.

Re: Unable to access my account

Alex888 — Thu, 21 Feb 2019 14:35:46 GMT

@MistahX2 You can click this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to access my account

MistahX2 — Thu, 21 Feb 2019 14:38:03 GMT

SIM not provisioned:2 , is the message I have at the top of my screen.

Re: Unable to access my account

Lieux — Thu, 21 Feb 2019 14:39:11 GMT

Did you click on the link for moderator?

Re: Unable to access my account

MistahX2 — Thu, 21 Feb 2019 14:40:27 GMT

Thanks to everyone for their help, much appreciated.