topic I am a new customer and I got no internet yet in Get Support

I am a new customer and I got no internet yet

samieefar — Wed, 05 Jan 2022 11:41:59 GMT

I am a new customer and I got no internet yet

can make call and can get call

text works too but not internet, i did apn setting too not of any use

does anyone knows how long should I wait till I get service? I got no response from moderators

Re: I am a new customer and I got no internet yet

RobertQc — Wed, 28 Aug 2019 00:12:29 GMT

@samieefar wrote:
I am a new customer and I got no internet yet
can make call and can get call
text works too but not internet, i did apn setting too not of any use
does anyone knows how long should I wait till I get service? I got no response from moderators

@samieefarAre you sure your plan has data? Try your sim in another phone and see if internet works there. That will isolate service vs your phone.

Re: I am a new customer and I got no internet yet

GR — Wed, 28 Aug 2019 00:12:58 GMT

@samieefar what kind of phone? And has your internet ever worked? I'm assuming you have data on your plan

Re: I am a new customer and I got no internet yet

hairbag1 — Wed, 28 Aug 2019 00:19:18 GMT

Make sure that the Cellular Data is enabled on your phone.

Once the Public Mobile website is up and running again, log into My Account and look to see what's included in your current plan. Let us know if data is included but still not working for you.

Re: I am a new customer and I got no internet yet

bazizy — Wed, 28 Aug 2019 00:18:53 GMT

To troubleshoot.

1. Ensure you have a data plan.

2. Ensure that your phone cellular data is ON.

3. If not working, test your Public Mobile SIM on another phone.

4. If you have another working data sim, test that other SIM on your current phone to ensure that your phone works with data.

Regards,

Re: I am a new customer and I got no internet yet

Triguy — Wed, 28 Aug 2019 00:44:01 GMT

Do you have data included in your plan ?

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. 2. Manually add $1 into your account and restart the phone.

Re: I am a new customer and I got no internet yet

samieefar — Wed, 28 Aug 2019 01:04:33 GMT

thanks robert for reply

my phone is LG XPOWER -K210

yes, my plan has data

to isolate source of problem , i put my sim card in another phone SONY PHONE.

and Public Mobile Simcard DATA works on sony phone.

my phone work with other sim card regarding DATA but can not get DATA on publice mobile SIM.

i have ported my number from freedom today and My phone was working with Freedom DATA ,so I suppose there should another setting required on my LG to match with Public Mobile Data that I am not aware of..

thanks for the Help

Re: I am a new customer and I got no internet yet

GinYVR — Wed, 28 Aug 2019 01:06:57 GMT

@samieefarFor LG phone do a reset of the phone, then it would work.

Re: I am a new customer and I got no internet yet

samieefar — Wed, 28 Aug 2019 01:10:12 GMT

hi Town Hero

my phone is LG XPOWER K210

I have ported my number from another carrier few hours ago and it was working fine.

yes i have data in my plan

I have done APN setting as per i found in community

maybe this phone needs extra setting done to match with SIM

Re: I am a new customer and I got no internet yet

samieefar — Wed, 28 Aug 2019 01:14:21 GMT

hello

celular data is enabled and data is included in my plan.

my phone already was working with another carrier and i have ported to public mobile few hours ago .

maybe extra APN setting on LG XPOWER K210 is needed that that i am not aware of

Re: I am a new customer and I got no internet yet

GinYVR — Wed, 28 Aug 2019 01:17:08 GMT

@samieefarIt is not a setting.. LG phones just need a reset 🙂

Re: I am a new customer and I got no internet yet

geopublic — Wed, 28 Aug 2019 01:43:59 GMT

@samieefar wrote:
hello
celular data is enabled and data is included in my plan.
my phone already was working with another carrier and i have ported to public mobile few hours ago .
maybe extra APN setting on LG XPOWER K210 is needed that that i am not aware of

@samieefar Known issue with LG phones and data when switching to Public.

First try resetting you network settings:

Reset Network Settings LG X Power

First of all, you have to turn on your device by pressing the Power button.
Then select Main Menu and Settings.
After that, you should choose General at the top of the screen and Backup & Reset.
Then tap Network Settings Reset.
Finally select Reset Settings and tap Reset Settings one more time.

Re: I am a new customer and I got no internet yet

samieefar — Wed, 28 Aug 2019 01:52:14 GMT

did not work

Re: I am a new customer and I got no internet yet

samieefar — Wed, 28 Aug 2019 02:09:17 GMT

thank you

i did network reset ,did not work

i did factory reset on the phone ,than it worked

thanks for your help

Re: I am a new customer and I got no internet yet

Dingo — Wed, 28 Aug 2019 13:42:14 GMT

I had to do this to my phone as the Data wasn't working. I found this in another post. Once I added Public Mobile APN it worked.

If you’re having trouble with data on your Android smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get going.

Step1:

Android 2.3 and lower

Settings > Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Android 4.0 and higher

Settings > More... > Mobile Networks > Access Point Names > New APN setting (or a plus sign) *Some models might have a slightly different path

Step 2:

You will need to input the following info:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network. Your data should work normally now.