topic Re: Bought top up vouchers in Get Support

Bought top up vouchers

darkangel7965 — Wed, 05 Jan 2022 11:41:57 GMT

Well I thought I was getting help from a mod named Celsina but as soon as I gave her the pin numbers I have not had any word back from her so Im begininng to think I was scammed I hope note cause I have proof of our whole conversation

Re: Bought top up vouchers

Anonymous — Thu, 21 Feb 2019 02:33:22 GMT

@darkangel7965- who initiated the communication? Was it through private messages in the forum? If so, was there the word 'MOD' next to there name in the message conversation?

Re: Bought top up vouchers

cavemantoronto — Thu, 21 Feb 2019 02:33:56 GMT

@darkangel7965 wrote:
Well I thought I was getting help from a mod named Celsina but as soon as I gave her the pin numbers I have not had any word back from her so Im begininng to think I was scammed I hope note cause I have proof of our whole conversation

You will need to wait for their answer since you were already talking to a moderator.

Re: Bought top up vouchers

Alex888 — Thu, 21 Feb 2019 02:35:38 GMT

It can take the moderators up to 2 days to respond. If it's been longer than that you could try sending another message asking for an update.

Re: Bought top up vouchers

darkangel7965 — Thu, 21 Feb 2019 02:35:53 GMT

Yes the word mod was there I have never dealt with this before but It said moderator

Re: Bought top up vouchers

darkangel7965 — Thu, 21 Feb 2019 02:38:32 GMT

We were having a conversation then she asked for the pin numbers for the vouchers I bought that werent working that was it no more replies nothing this is why I am wondering. She could have atleast let me know she recieved them and was working on a solution anything instead of leaving me high and dry

Re: Bought top up vouchers

Lieux — Thu, 21 Feb 2019 02:39:58 GMT

@darkangel7965 CElsina is a name of a moderator... I wrote to her before...

Re: Bought top up vouchers

skylenth — Thu, 21 Feb 2019 02:40:12 GMT

@darkangel7965 You will have to wait for them to respond back, as others have noted, it may take them up to 2 or 3 days for you to get a response. From the Get Help Page: "Our online customer support teams (Moderators) are available from Monday – Friday 9 am – 9 pm and Saturday & Sunday from 9 am – 7:30 pm. All times are Eastern."

Re: Bought top up vouchers

Alex888 — Thu, 21 Feb 2019 02:45:39 GMT

@darkangel7965Most moderators won't respond again until they have something to relay to you, if you gave her the pins she's probably still looking into the issue. @Celsina_A is a moderator here, you were not scammed, there is just not many moderators and they are often busy.

Re: Bought top up vouchers

joepublic — Thu, 21 Feb 2019 04:10:13 GMT

@darkangel7965 wrote:
Well I thought I was getting help from a mod named Celsina but as soon as I gave her the pin numbers I have not had any word back from her so Im begininng to think I was scammed I hope note cause I have proof of our whole conversation

I would suggest that you also verify your email address by going into your settings (select the icon to the right of the mail icon). Once you verify your email then you will get notfied via email when the moderator has replied to your initial post.

Re: Bought top up vouchers

Sharry19 — Thu, 21 Feb 2019 16:19:50 GMT

@darkangel7965 this is the name of the Moderator. Please wait may be they need some time to look into the issue first, once they have answer/solution then they will get back to you.

*** Please note: I am not a Moderator ***