topic Re: topping up your account mission impossible in Get Support

topping up your account mission impossible

darkangel7965 — Wed, 05 Jan 2022 11:41:52 GMT

I have tried everyway to top up my account for the month nothing works I bough top up vouchers and I keep getting a message that says they are no good when they are brand new. So very frustrating!!!

Re: topping up your account mission impossible

Lieux — Thu, 21 Feb 2019 00:29:54 GMT

Did you try different browser or incognito mode @darkangel7965 ?

Re: topping up your account mission impossible

Alex888 — Thu, 21 Feb 2019 00:31:59 GMT

@darkangel7965 Have you tried calling 611 and load them over the phone? Make sure you are entering them in exactly, capital/lower case, ect.

Re: topping up your account mission impossible

darkangel7965 — Thu, 21 Feb 2019 00:38:54 GMT

yes I have tried everything it keeps saying the voucher are not good I just spent $50 on them

Re: topping up your account mission impossible

Alex888 — Thu, 21 Feb 2019 00:42:16 GMT

Where and when did you buy the vouchers? If you bought them in-store I've heard that some can take up to 2 days to be activated, and you can't load them into your account until then.

Re: topping up your account mission impossible

Lieux — Thu, 21 Feb 2019 01:02:32 GMT

There is an explanation and you don’t want to loose your money for sure... write a message to the moderator here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage And write moderator_team in send to... and give them explanation and numbers of your vouchers....

Re: topping up your account mission impossible

dangerkat — Fri, 22 Feb 2019 05:43:34 GMT

This has happenned to me as well today. I recieved a text saying the vouchers had been added to my account but I still have no service. I sent a message to a moderator. I hope I can get coverage back soon or hear from them soon. I need my phone for work.

Re: topping up your account mission impossible

Anonymous — Fri, 22 Feb 2019 05:45:27 GMT

@dangerkat wrote:
This has happenned to me as well today. I recieved a text saying the vouchers had been added to my account but I still have no service. I sent a message to a moderator. I hope I can get coverage back soon or hear from them soon. I need my phone for work.

Oh you found your way here.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: topping up your account mission impossible

dangerkat — Fri, 22 Feb 2019 05:49:38 GMT

Thank you. I will try this.

Re: topping up your account mission impossible

Anonymous — Fri, 22 Feb 2019 05:51:28 GMT

@dangerkat wrote:
Thank you. I will try this.

Please report back whether or not it works.

Re: topping up your account mission impossible

dangerkat — Fri, 22 Feb 2019 05:56:05 GMT

IT WORKED! : D

Thank you so much!