topic Re: Login Disabled in Get Support

Login Disabled

xxf8xx — Wed, 05 Jan 2022 11:41:50 GMT

Hello,

When trying to login on the main site it says my login is disabled. I believe I signed up for a 30 day plan but I'm not sure if it has even been 30 days yet but I assume it has been disabled for that reason.

Anyway, thanks for the help in advance.

Cheers,
Brad

Re: Login Disabled

Sharry19 — Wed, 20 Feb 2019 21:42:21 GMT

@xxf8xx just to let you know that your login my account page has nothing to do with your monthly plan. No matter what, you should be able to login if you already have account ?

if for any reason it doesn't open then please send a private message to Moderator by clicking on this link @CS_Agent

Re: Login Disabled

Lieux — Wed, 20 Feb 2019 21:43:33 GMT

Your account likely needs a password reset with the help of a moderator. Click this https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 link to send a private message for assistance. And explain what happened..

Waiting time few hours to 2 days...

Re: Login Disabled

Carlos_Z — Wed, 20 Feb 2019 21:45:47 GMT

Hi @xxf8xx,

I'm sorry to hear you're having some difficulties.

Please contact us through a private message.

Regards,

Carlos.

Re: Login Disabled

Dunkman — Wed, 20 Feb 2019 22:04:18 GMT

@xxf8xx

Have you tried the reset password function first? If unable to reset your password, you will need to contact moderator as described above.

https://selfserve.publicmobile.ca/forgot-password/