topic Re: data stopped working in Get Support

data stopped working

whatsgonewell — Wed, 05 Jan 2022 11:41:49 GMT

I have a iPhone7s. Have lots of data left. WIFI works fine, but data is no longer accessible.

Have turned phone off and on. Help!

Re: data stopped working

NDesai — Wed, 20 Feb 2019 21:35:55 GMT

@whatsgonewell Make sure your data is turned on. Try enabling/disabling Airplane mode.

Re: data stopped working

Lieux — Wed, 20 Feb 2019 21:37:12 GMT

Do you have your data usage on the first page of your self serve account @whatsgonewell ? If nothing is written it's because you have already used them...for to be sure you can post a screenshot here BUT WITH NO PERSONAL INFO

Re: data stopped working

Sharry19 — Wed, 20 Feb 2019 21:44:23 GMT

@whatsgonewell Please make sure Mobile Data must be enabled to use Mobile data network

Re: data stopped working

metropublic — Wed, 20 Feb 2019 23:05:35 GMT

@whatsgonewell wrote:
I have a iPhone7s. Have lots of data left. WIFI works fine, but data is no longer accessible.
Have turned phone off and on. Help!

It's possible your APN settings are not correct. This might help:

https://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update/m-p/1610#M41

Re: data stopped working

Lieux — Wed, 20 Feb 2019 23:08:18 GMT

@metropublic wrote:
@whatsgonewell wrote:
I have a iPhone7s. Have lots of data left. WIFI works fine, but data is no longer accessible.
Have turned phone off and on. Help!

It's possible your APN settings are not correct. This might help:

https://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update/m-p/1610#M41

I don't think so @metropublic because @whatsgonewell wrote that is no longer accessible.....so everything was ok before..

Re: data stopped working

metropublic — Wed, 20 Feb 2019 23:23:21 GMT

@Lieux wrote:
@metropublic wrote:
@whatsgonewell wrote:
I have a iPhone7s. Have lots of data left. WIFI works fine, but data is no longer accessible.
Have turned phone off and on. Help!

It's possible your APN settings are not correct. This might help:

https://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update/m-p/1610#M41

I don't think so @metropublic because @whatsgonewell wrote that is no longer accessible.....so everything was ok before..

Doesn't hurt to check the APN settings. The only reason I'm suggesting it is because that's what happened to my son's phone it was working fine and it suddenly stopped working so when we checked the APN settings they were switched to Koodo APN settings and PM was missing.

Re: data stopped working

Lieux — Wed, 20 Feb 2019 23:25:16 GMT

Ok @metropublic I didn't know that the APN settings can switch like that...

Re: data stopped working

whatsgonewell — Thu, 21 Feb 2019 06:57:00 GMT

Tried a lot of things ( was helping a non tech friend) ... but got it working when we turned on Data again.

thanks

@NDesai wrote:
@whatsgonewell Make sure your data is turned on. Try enabling/disabling Airplane mode.

Re: data stopped working

lucag — Thu, 21 Feb 2019 15:10:54 GMT

Make sure your APN setting are correct and that your data is enabled. Also make sure you are not in airplane mode.

Re: data stopped working

CalgaryBen — Thu, 21 Feb 2019 15:23:09 GMT

@metropublic wrote:
Doesn't hurt to check the APN settings. The only reason I'm suggesting it is because that's what happened to my son's phone it was working fine and it suddenly stopped working so when we checked the APN settings they were switched to Koodo APN settings and PM was missing.

Since the OP mentioned iPhone 7S, APN settings aren't really a factor (APN cannot be set on iPhones on most/all North American carriers since these are configured through the Carrier Profile); it's more likely to be something like a network profile. See this thread for more info.

Re: data stopped working

whatsgonewell — Thu, 21 Feb 2019 15:39:36 GMT

We solved it... Thanks for the tips though... all part of the learning process.

Re: data stopped working

CalgaryBen — Thu, 21 Feb 2019 15:43:36 GMT

@whatsgonewell wrote:
We solved it... Thanks for the tips though... all part of the learning process.

Yep, saw that... glad it's working for you now! I just posted the follow-up so that anyone else reading these threads/posts in the future have some direction.