topic Re: Service Suspended and Cannot log in to self serve in Get Support

Service Suspended and Cannot log in to self serve

dhilhk2019 — Wed, 05 Jan 2022 11:41:50 GMT

Hi,

My service has been suspended though I paid my bill. Cannot log into public mobile self serve either. Is there any customer service live person I can speak with? Also at what number?

Re: Service Suspended and Cannot log in to self serve

ZhuanQingZhi — Tue, 27 Aug 2019 23:11:58 GMT

same i cannot log in either

Re: Service Suspended and Cannot log in to self serve

juniperberry — Tue, 27 Aug 2019 23:14:05 GMT

I cannot log in either

Re: Service Suspended and Cannot log in to self serve

dabr — Tue, 27 Aug 2019 23:14:07 GMT

@dhilhk2019 wrote:
Hi,

My service has been suspended though I paid my bill. Cannot log into public mobile self serve either. Is there any customer service live person I can speak with? Also at what number?

Is it your renewal day and are you seeing a message in your self serve account that service is suspended. If yes you can ignore the message as long as your phone services are working.

There is no phone customer support but you can reach Moderator_Team via this link:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hearing back from them could take 2-48 hours.

Re: Service Suspended and Cannot log in to self serve

ChuckYeah — Tue, 27 Aug 2019 23:14:15 GMT

There is no call centre at pm. You can msg a moderator here:

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

About @Moderator_Team

It'll be quicker tho if you clear your cache and use incognito mode and try again. Maybe even try a different browser.

Re: Service Suspended and Cannot log in to self serve

ZhuanQingZhi — Tue, 27 Aug 2019 23:17:03 GMT

how come self serve is not up?

Re: Service Suspended and Cannot log in to self serve

dabr — Tue, 27 Aug 2019 23:17:20 GMT

@juniperberry and @ZhuanQingZhi try a different browser and or incognito mode. If you have tried too many times the system will lock you out and you will have to wait an hour before retrying.

Re: Service Suspended and Cannot log in to self serve

ZhuanQingZhi — Tue, 27 Aug 2019 23:19:00 GMT

i have tried incognito and using microsoft edge. The problem is connecting to the domain. I cannot even reach the login page. As well as giving me a:

Error code 20

The proxy failed to connect to the web server, due to TCP connection timeout.

Re: Service Suspended and Cannot log in to self serve

hairbag1 — Tue, 27 Aug 2019 23:18:41 GMT

@juniperberry wrote:
I cannot log in either

I just tried to log in as well...seems like there's a problem with the self-serve website. Stay chill folks...try again in an hour. There can be system glicthes from tim to time...this is just one of those glitches.

Re: Service Suspended and Cannot log in to self serve

juniperberry — Tue, 27 Aug 2019 23:20:30 GMT

My phone plan hasn't been working since this morning (approx 6 hrs since data was functioning or calls could go out/in)

Re: Service Suspended and Cannot log in to self serve

ZhuanQingZhi — Tue, 27 Aug 2019 23:19:31 GMT

ok thank you.

Re: Service Suspended and Cannot log in to self serve

juniperberry — Tue, 27 Aug 2019 23:19:47 GMT

(~6hrs)

Re: Service Suspended and Cannot log in to self serve

RossN — Tue, 27 Aug 2019 23:22:17 GMT

@dhilhk2019 hi the site seems to be down for a lot of people right now you all will have to try again in a while so much for improvments lol everybody like the new colours

Re: Service Suspended and Cannot log in to self serve

GinYVR — Tue, 27 Aug 2019 23:21:45 GMT

@ZhuanQingZhi The server is down right now.. you might want to use *611

Impervia Cloud

Re: Service Suspended and Cannot log in to self serve

dhilhk2019 — Tue, 27 Aug 2019 23:21:46 GMT

Okay. There is no other way to reactive my account? I need it up and running. Thank you for responding.

Re: Service Suspended and Cannot log in to self serve

dhilhk2019 — Tue, 27 Aug 2019 23:23:03 GMT

I did try 611 the automated recording is telling me to contact the credt card comp though there is nothing wrong with that and I have paid my bill.

Re: Service Suspended and Cannot log in to self serve

dabr — Tue, 27 Aug 2019 23:23:41 GMT

@juniperberry wrote:
My phone plan hasn't been working since this morning (approx 6 hrs since data was functioning or calls could go out/in)

You can try rebooting your phone or try the lost/stolen trick. Log into your account and select plans/add-ons, select phone lost and suspend service and log out. Wait several minutes and log back in and report phone found and resume service. Restart your phone.

If that does help contact Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service Suspended and Cannot log in to self serve

juniperberry — Tue, 27 Aug 2019 23:23:42 GMT

Does anyone know the steps to move your public mobile phone number to a different carrier?

Re: Service Suspended and Cannot log in to self serve

GinYVR — Tue, 27 Aug 2019 23:26:20 GMT

@juniperberryThe other carrier would need your Public Mobile account number, Public Mobile PIN and your phone number.. to port.. should take only a few hours at most.

Re: Service Suspended and Cannot log in to self serve

juniperberry — Tue, 27 Aug 2019 23:26:33 GMT

Is there a way to get account number when site is down?