topic Re: sim not supported in Get Support

sim not supported

ottilien — Wed, 05 Jan 2022 11:41:44 GMT

new iPhone Xr . message says SIM not Supported. Phone is unlocked.

Got a new SIM card. still getting same message.

Re: sim not supported

RobertQc — Tue, 27 Aug 2019 22:33:29 GMT

@ottilien wrote:
new iPhone Xr . message says SIM not Supported. Phone is unlocked.
Got a new SIM card. still getting same message.

@ottilien Are you absolutly sure its unlocked? Sometimes we think our phone is unlocked, but its actually locked. Try sim in another unlocked phone. that will isolate a sim issue vs a hardware issue.

Re: sim not supported

GinYVR — Tue, 27 Aug 2019 22:38:53 GMT

@ottilienSIM not supported means the iPhone is not unlocked.. but have you connected the phone to a wifi network, the iPhone needs to look up your activation status from the Apple server.

Re: sim not supported

ottilien — Tue, 27 Aug 2019 22:33:23 GMT

thanks, robert. SIM was working on other phone. got new SIM, registed it, now neither SIM works in either phone

Re: sim not supported

ottilien — Tue, 27 Aug 2019 22:34:15 GMT

phone is 100% unlocked, bought it outright new

Re: sim not supported

RobertQc — Tue, 27 Aug 2019 22:34:21 GMT

@ottilien

Try connecting your phone to a computer with your sim card in the phone. Sometimes, when switching sim cards (if you had a different carrier's sim card in there before), it is necessary to activate the device while connecting to the Apple server. I know iTunes is the old-fashioned way of activation but it is stil a method that should work.

Re: sim not supported

RobertQc — Tue, 27 Aug 2019 22:35:25 GMT

@ottilien wrote:
phone is 100% unlocked, bought it outright new

@ottilien BTW, Brand new apple phones can still be locked.

The Apple stores have separate prcing for unlocked phones, and if the salesperson makes a mistake, it is fully possible to be sold a carrier locked device by mistake.

Re: sim not supported

jkrupaal — Tue, 27 Aug 2019 23:28:51 GMT

Try the compability test. That should help.

Re: sim not supported

pcouturier — Tue, 27 Aug 2019 23:36:40 GMT

I would go to the store where you brought the phone to be sure thet sold you an unlocked one.