topic Re: Free 1GB data addition question in Get Support

Free 1GB data addition question

michelle1986 — Wed, 05 Jan 2022 11:41:37 GMT

So I technically have two phones on Public Mobile plans, I received the message on both of them about the free one gigabyte of data. The first phone I have has the one gigabyte of data applied to the account but I never received the text message like the original one I got which stated it was finally applied. Second phone hasn't received it at all nor has it received the confirmation text either that the data has been applied to the account. Are they coming out staggered? It's been a week since I've basically received the message on both phones. Where the initial text message said we'd be notified when it was applied to the account and the first phone never got that message but got the data is the same thing going to happen with my other phone? I'm still relatively new to public mobile I've only been with them for a year and this is my first time messaging in the community

Re: Free 1GB data addition question

hairbag1 — Tue, 27 Aug 2019 22:11:54 GMT

They seem to be staggered all right. I have mine but wife hasn't recieved data yet. Be patient.

Re: Free 1GB data addition question

Anonymous — Tue, 27 Aug 2019 22:15:11 GMT

@michelle1986

I'm in a similar situation. I have two accounts. One older. One newer. Both got the announcement text at slightly different times. The new one has received the data and the text. I think the data appeared before the text.

The older has neither last I looked.

The announcement says up to Sep 4.

Edit: I just looked...no data.

Re: Free 1GB data addition question

GR — Tue, 27 Aug 2019 22:12:38 GMT

@michelle1986 I've got 7 lines with public mobile and not all got the text that for the 1gb but they are all eligible and today 3 of those got the 1gb promo and out of those 3 accounts 1 of them didn't get the text last week so it looks like everyone that's eligible will get it by the end of next week.

Re: Free 1GB data addition question

michelle1986 — Tue, 27 Aug 2019 22:14:01 GMT

Thank you everybody

Re: Free 1GB data addition question

Drizzy — Tue, 27 Aug 2019 22:16:25 GMT

I also got the text but it hasn't been added and i have used up my 5gbs for the month

Re: Free 1GB data addition question

GR — Tue, 27 Aug 2019 22:22:08 GMT

@Drizzy hopefully yours will be added tomorrow but it says it will be added by nexr Friday so anytime from now to then!

Re: Free 1GB data addition question

tsparkle21 — Tue, 27 Aug 2019 22:37:04 GMT

I didn’t get a confirmation text but when I looked at my usage in Self-serve the 1gb was already there.

Re: Free 1GB data addition question

bazizy — Wed, 28 Aug 2019 00:29:52 GMT

The rollout is staggerred. Wait a day or so to see. You can check data and data addons for confirmation.

Re: Free 1GB data addition question

billyjean007 — Fri, 13 Sep 2019 03:50:24 GMT

I received the free 1GB promo and I used up about 180 MB but one day it stopped working and now I'm data less. Someone help!

Re: Free 1GB data addition question

computergeek541 — Fri, 13 Sep 2019 05:00:42 GMT

@billyjean007 wrote:
I received the free 1GB promo and I used up about 180 MB but one day it stopped working and now I'm data less. Someone help!

180MB according to your phone or is this an esimate? If you log into your self-serve account, does it say how much you have left? 1GB is not much data and can be used up very quickly.

Re: Free 1GB data addition question

SGJV1 — Fri, 13 Sep 2019 13:28:50 GMT

I have 4 accounts with Public mobile, and each phone received texts as per the free 1 GB data. It wasnt consisted at all, it was different times for all accounts. Nothing to be alarmed about as it will sort itself out. You will receive the free data just may be at differe

@michelle1986 wrote:
So I technically have two phones on Public Mobile plans, I received the message on both of them about the free one gigabyte of data. The first phone I have has the one gigabyte of data applied to the account but I never received the text message like the original one I got which stated it was finally applied. Second phone hasn't received it at all nor has it received the confirmation text either that the data has been applied to the account. Are they coming out staggered? It's been a week since I've basically received the message on both phones. Where the initial text message said we'd be notified when it was applied to the account and the first phone never got that message but got the data is the same thing going to happen with my other phone? I'm still relatively new to public mobile I've only been with them for a year and this is my first time messaging in the community

nt times for all 🙂

Re: Free 1GB data addition question

2020aprilpfk — Tue, 14 Apr 2020 12:04:30 GMT

I need additional 1 geg of data for my plan

Re: Free 1GB data addition question

Triguy — Tue, 14 Apr 2020 12:43:26 GMT

You can purchase an add-on for 1GB for currently for $15.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: Free 1GB data addition question

darlicious — Tue, 14 Apr 2020 12:34:57 GMT

Geez.....one must pay attention to the dates of these threads. I was about to go look at my accounts thinking "Well I didn't get a text message......" then I saw the date. Well I'm happy to report I got the free 1gb data promo and yes they are still in both of my accounts! Thanks again public mobile!

Re: Free 1GB data addition question

gpixel — Tue, 14 Apr 2020 13:41:23 GMT

@ Congratulations! I guess that's the prize for being xenophobic. 😂 kidding!