topic Re: Auto pay in Get Support

Auto pay

jolyntadoss — Wed, 05 Jan 2022 11:41:31 GMT

My auto pay used to be on the 27th of each month then it became 24th now it's become 19th I am I paying for 20 days a month? And it has not taken the money from my account and my account is suspended - what is wrong public mobile?

Re: Auto pay

Alex888 — Wed, 20 Feb 2019 02:06:54 GMT

Plans are 30 days, not 1 month.

Re: Auto pay

popping — Wed, 20 Feb 2019 02:07:07 GMT

@jolyntadoss wrote:
My auto pay used to be on the 27th of each month then it became 24th now it's become 19th I am I paying for 20 days a month? And it has not taken the money from my account and my account is suspended - what is wrong public mobile?

PM plan are 30 days plan - not monthly. The renewal date moves around depending how many days in a month.

Is your credit card expired?

Can you add $1 to you account using your autopay credit card?

Re: Auto pay

jolyntadoss — Wed, 20 Feb 2019 02:10:54 GMT

in two or three months it has moved from 27th to 19th - my credit card is not expired and works fine

Re: Auto pay

popping — Wed, 20 Feb 2019 02:25:27 GMT

@jolyntadoss wrote:
in two or three months it has moved from 27th to 19th - my credit card is not expired and works fine

Did you changed plan on the middle of a 30 days cycle?

Please post a screenshot of your payment history so that we can find out what when wrong.

Please mask out personal information from the screenshot.

Re: Auto pay

Murco — Wed, 20 Feb 2019 02:25:53 GMT

Did you try and add the $1 to your account?

Re: Auto pay

cavemantoronto — Wed, 20 Feb 2019 05:41:30 GMT

There are no preset autopay dates. Whenever your next 30 or 90 days is due, it will kick in dynamically for any amount due that isn't already in account.

Re: Auto pay

stonechucker — Wed, 20 Feb 2019 13:31:07 GMT

@popping wrote:
@jolyntadoss wrote:
in two or three months it has moved from 27th to 19th - my credit card is not expired and works fine
Did you changed plan on the middle of a 30 days cycle?

Please post a screenshot of your payment history so that we can find out what when wrong.
Please mask out personal information from the screenshot.

@popping has nailed the cause of the extreme date changes.

@jolyntadoss the only way renewal dates change (other than by 1 or 3 days) per 30-day cycles is when an immediate plan change is processed, or you ask the Moderator_Team to do an immediate plan renewal (example you've run out of data, and wish to renew plan in full, rather than purchasing $10 or $30 addon).