topic Re: Account number in Get Support

forgot password and email

Baljit2477 — Wed, 05 Jan 2022 11:41:31 GMT

Re: forgot password and email

Baljit2477 — Tue, 27 Aug 2019 21:51:02 GMT

hello

Re: forgot password and email

Triguy — Tue, 27 Aug 2019 22:03:29 GMT

Contact a moderator for assistance.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: forgot password and email

Anonymous — Tue, 27 Aug 2019 22:05:13 GMT

Hello and Hi to you too.

Look in all of your inboxes for the original welcome email from here when you signed up. Then you'll have your email address which is the login id.

Then use the Forgot your password? link to reset your password where you'll also need the answer that you chose for the security question that you also chose.

If that doesn't work then you'll need to contact the @Moderator_Team < Click this.

Account number

Baljit2477 — Wed, 28 Aug 2019 12:36:43 GMT

Hi I forgot my account number please help me

Re: Account number

Triguy — Wed, 28 Aug 2019 12:39:10 GMT

If you log into your self serve account - it is on the top right hand corner.

Re: Account number

Baljit2477 — Wed, 28 Aug 2019 13:11:45 GMT

But sir I forgot email and password also i have email but that email is not active email is xxxxxxx@gmail .com now I have new email

Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Re: Account number

maheshboloor — Wed, 28 Aug 2019 12:54:14 GMT

@Baljit2477 The mods will able to help you. Send a message to the mods and they should get back to within 48 hours.

Re: Account number

Baljit2477 — Wed, 28 Aug 2019 12:58:45 GMT

What is the mods ?

Re: Account number

Baljit2477 — Wed, 28 Aug 2019 12:59:13 GMT

What is the mods sir

Re: Account number

Baljit2477 — Wed, 28 Aug 2019 13:01:22 GMT

If my user name is Baljit2477 then give to temporary password so I can set up new password

Re: Account number

Triguy — Wed, 28 Aug 2019 13:02:11 GMT

The moderators are employees of PM. Send them a message by clicking the the link below.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account number

will13am — Wed, 28 Aug 2019 13:14:40 GMT

@Baljit2477 wrote:
But sir I forgot email and password also i have email but that email is not active email is xxxxxxx@gmail .com now I have new email

Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

@Baljit2477, during activation the email address and the username are assigned as the same. The username is something you can change yourself if/when you ae able to login to the self serve account. The email associated with the account can only be changed by the moderator team. When you contact them to reset your login, make sure to have them change the email for the account.

Re: Account number

Baljit2477 — Wed, 28 Aug 2019 13:26:43 GMT

Ok so how i can change email or password

Re: forgot password and email

purplepaint — Wed, 28 Aug 2019 20:04:57 GMT

You could try dialling *611 to see if you could retrieve your registered email by verifying your identity thru the phone.

Alternatively, if you are able to post a question in this community, chances are that the email you use for your self-serve account should be the same as the one you registered this community account with. Go to your profile from this community page and you should be able to see your email from there. And then you can reset your password once you know which your email you registered your self-serve account with.

Email and password

Baljit2477 — Wed, 28 Aug 2019 20:37:32 GMT

I will try the community user name and password not same as self serve

Email and password

Baljit2477 — Wed, 28 Aug 2019 20:40:01 GMT

I forgot email and password what I can do

Re: Email and password

ShawnC13 — Wed, 28 Aug 2019 20:40:34 GMT

@Baljit2477 wrote:
I will try the community user name and password not same as self serve

Sorry not understanding your question. In order to have any community rewards you may earn you need to have the same user email in the community as you do for the selfserve. Your community USERname will not work to login to the self serve.

Re: Email and password

Baljit2477 — Wed, 28 Aug 2019 20:52:19 GMT

Can you give me customer service phone number please directly want talk to public mobile

Re: Email and password

popping — Wed, 28 Aug 2019 21:00:25 GMT

@Baljit2477 wrote:
I forgot email and password what I can do

After activation, PM sent you a welcome email. Check all your email account for the welcome email.

Send a private message to moderator for help if you cannot find the welcome email.

Moderator wait time is up to 2 - 3 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437