topic Sim network locked in Get Support

Sim network locked

realleebme_55 — Wed, 05 Jan 2022 11:41:07 GMT

From what I understand I need the user name of a mediator to private message them to get my sim P.U.K code. If so could someone help me with a username please.

Re: Sim network locked

RobertQc — Tue, 27 Aug 2019 19:51:03 GMT

@realleebme_55 wrote:
From what I understand I need the user name of a mediator to private message them to get my sim P.U.K code. If so could someone help me with a username please.

@realleebme_55

Moderator_Team

Use this link to send a message to the moderator team. @CS_Agent

Some good info from cappaj from his S7 and the messages he got. You may not need a PUK.

"SIM network PIN blocked. Enter SIM network PUK."
- This is asking for Samsung's "master code" - I got this after entering the wrong code for the message below too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN"
- This is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you easy peasy. If you enter this incorrectly too many times, you'll get the error message above.

However if you are sure you need one to get PUK code, reach out via private message to our support teams. Click this to send them a message

PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.

Caution! If the PUK is entered incorrectly up to ten times in a row, the SIM card becomes unusable.

To get PUK code, reach out via private message to our support teams. More info here

You can also just buy a new SIM card to avoid needing a PUK code.

If you buy a new sim log into self serve here https://selfserve.publicmobile.ca/

Click Plans and Add-Ons

Click Change SIM card

Enter the new sim card number then hit submit

Re: Sim network locked

geopublic — Tue, 27 Aug 2019 20:10:36 GMT

@realleebme_55 wrote:
From what I understand I need the user name of a mediator to private message them to get my sim P.U.K code. If so could someone help me with a username please.

@realleebme_55 If you have a Samsung then you probably need the master unlock code.To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

Re: Sim network locked

realleebme_55 — Tue, 27 Aug 2019 20:22:58 GMT

I tried phoning Samsung and they told me if I had the rest of the card my sim came in the puk is on that somewhere, otherwise I needed to get my puk code from my service provider.

Thank you though.

Re: Sim network locked

realleebme_55 — Tue, 27 Aug 2019 20:26:30 GMT

Yes it is the puk sim network locked and I phoned them to see if they could help but they told me I need to get the puk code from my service provider which I'm trying to do as we speak.

Re: Sim network locked

geopublic — Tue, 27 Aug 2019 20:30:40 GMT

@realleebme_55 wrote:
Yes it is the puk sim network locked and I phoned them to see if they could help but they told me I need to get the puk code from my service provider which I'm trying to do as we speak.

@realleebme_55 If it says network locked then your phone was locked by your previous provider. Call then to see if they will provide you with a code. Did you by any chance create a PIN for your sim card in the past?

Re: Sim network locked

GinYVR — Tue, 27 Aug 2019 21:12:50 GMT

@realleebme_55the SIM puk code is not on the SIM card or its packaging. You have to get it from Public Mobile https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

What is the exact message you are getting from the phone? Also how many times have you tried entering the code? The exact message is important to determine which code you need, also if you enter the code too many times you will get locked out and need other codes.