topic Re: Phone not active in Get Support

Phone not active

davesubs — Wed, 05 Jan 2022 11:41:05 GMT

Hi I have a plan it's to renew at midnight. I have funds available and a credit card on file for autopay. But phone keeps telling me my service has been suspended. Not sure why it's not working. Please help

Re: Phone not active

dabr — Tue, 27 Aug 2019 19:34:33 GMT

@davesubs wrote:
Hi I have a plan it's to renew at midnight. I have funds available and a credit card on file for autopay. But phone keeps telling me my service has been suspended. Not sure why it's not working. Please help

Error messages are common on the day of renewal. You can ignore them so long as your services are all working. They should disappear once the payment has gone through overnight.

Re: Phone not active

missorange — Tue, 27 Aug 2019 19:45:12 GMT

are you able to use your phone service? if yes, you just ignore those message. However if your phone not working, it may be auto pay funtion not working properly. you need mannally load the fund to enable your phone service.

Re: Phone not active

geopublic — Tue, 27 Aug 2019 20:21:25 GMT

@davesubs wrote:
Hi I have a plan it's to renew at midnight. I have funds available and a credit card on file for autopay. But phone keeps telling me my service has been suspended. Not sure why it's not working. Please help

@davesubs If you look at that warning it also says that you can ignore this message if you have enough funds in you account or if you are AutoPay. SO just ignore it. and check back tomorrow and everything will be back to normal. If you try making changes during renewal then you are asking for trouble.

As other have mentioned ignore it if your phone is working.

Re: Phone not active

davesubs — Wed, 28 Aug 2019 14:45:23 GMT

Payment went through but still not working

Re: Phone not active

davesubs — Wed, 28 Aug 2019 14:46:23 GMT

Plan renewed but phone still not working

Re: Phone not active

Triguy — Wed, 28 Aug 2019 14:47:03 GMT

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. You could potentially lose any rewards that have. 2. Manually add $1 into your account and restart the phone.