topic Account problem in Get Support

Account problem

Julian_doh — Wed, 05 Jan 2022 11:40:45 GMT

Hi, I forgot my password to log on my profil. I've tried multiple times so the website blocked. I've also tried to reset the password but my email address is very old (like over 10 year) and I think Microsoft delete it. So im stock with a forgotten password and no recovery plan... Please help

Re: Account problem

ChuckYeah — Tue, 27 Aug 2019 16:52:15 GMT

You can msg a moderator:

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

About @Moderator_Team

What are you trying to do RIGHT NOW? Maybe we can help you find a way.

Re: Account problem

Triguy — Tue, 27 Aug 2019 16:54:34 GMT

You could try using a different browser and incognito mode. Also clear your cache and cookies then reboot. Waiting an hour between attempts can also sometimes work.

Re: Account problem

geopublic — Tue, 27 Aug 2019 18:23:26 GMT

@Julian_doh wrote:
Hi, I forgot my password to log on my profil. I've tried multiple times so the website blocked. I've also tried to reset the password but my email address is very old (like over 10 year) and I think Microsoft delete it. So im stock with a forgotten password and no recovery plan... Please help

@Julian_dohSince you know the email not sure I understand what you mean by Microsoft deleted it. The whole idea about using a valid email is so that password reset will work. As others have mentioned send the moderator a message with your account number and the email on file for verification.