topic Re: Error with Activation in Get Support

Error with Activation

inagakimai — Wed, 05 Jan 2022 11:40:44 GMT

Hello,

I was trying to activate my SIM Card online and was at the final payment step when my computer went into sleep. Even though the payment went through and I was charged the amount for my plan, I don't think my account request went through (didn't receive a confirmation email or anything). I also don't know my phone number...what should I do?

Re: Error with Activation

RobertQc — Tue, 27 Aug 2019 15:48:44 GMT

@inagakimai wrote:
Hello,

I was trying to activate my SIM Card online and was at the final payment step when my computer went into sleep. Even though the payment went through and I was charged the amount for my plan, I don't think my account request went through (didn't receive a confirmation email or anything). I also don't know my phone number...what should I do?

@inagakimai Stick in the sim card, see if it works, it probably does. If it does go here after https://selfserve.publicmobile.ca/self-registration/

If the sim card does not work, then contact the mod team since the payment went through.

Use this link to send a message to the moderator team.

Re: Error with Activation

solarbeam — Tue, 27 Aug 2019 15:56:23 GMT

Same thing happened to me and I did not receive an email, phone works and I have tired the activate it myself, account does not work yet SIM does, thought I forgot the password after 5 mins which I didn't but tried to send a reset password email over an hour ago and still haven't received an email.

Re: Error with Activation

pcouturier — Tue, 27 Aug 2019 16:01:31 GMT

You might need to contact a moderator. If the SIM card dosen't work and if you can't activate it anymore, the activation might hang somewhere....

Re: Error with Activation

popping — Tue, 27 Aug 2019 16:35:47 GMT

@solarbeam wrote:
Same thing happened to me and I did not receive an email, phone works and I have tired the activate it myself, account does not work yet SIM does, thought I forgot the password after 5 mins which I didn't but tried to send a reset password email over an hour ago and still haven't received an email.

Check with spam folder.

Re-start your browser and do the reset password process again.