topic Re: Account activation in Get Support

Account activation

Rod_H — Wed, 05 Jan 2022 11:40:40 GMT

I am trying to move to Public Mobile from 7/11 Speakout. I completed the "paperwork" yesterday but my phone number has not yet moved over to PM. I did receive a text from PM that instructed me to "go to Publicmobile.ca and click Contact Us and complete the SIM & Activation online form". Only problem is there is NO Contact Us link on that URL. I've had many issues with Telus with our home services and my wife's phone and email. I hope I didn't make a mistake going to PM. Please advise what I have to do to get going with PM.

Re: Account activation

geopublic — Tue, 27 Aug 2019 20:17:38 GMT

@Rod_H wrote:
I am trying to move to Public Mobile from 7/11 Speakout. I completed the "paperwork" yesterday but my phone number has not yet moved over to PM. I did receive a text from PM that instructed me to "go to Publicmobile.ca and click Contact Us and complete the SIM & Activation online form". Only problem is there is NO Contact Us link on that URL. I've had many issues with Telus with our home services and my wife's phone and email. I hope I didn't make a mistake going to PM. Please advise what I have to do to get going with PM.

@Rod_H That means that PM could not process your port because of missing/incorrect information. Speakout does not use account numbers best to use your Speakout PIN for the port. If you don't know what it is call Speakout and get it.

Then you need to message the PM moderator team with the missing info. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.
Note: Moderator Hours are subject to change, but you can always find the current times here
Please note that account verification may be required when contacting the Moderator Team

Re: Account activation

popping — Tue, 27 Aug 2019 16:39:44 GMT

@Rod_H wrote:
I am trying to move to Public Mobile from 7/11 Speakout. I completed the "paperwork" yesterday but my phone number has not yet moved over to PM. I did receive a text from PM that instructed me to "go to Publicmobile.ca and click Contact Us and complete the SIM & Activation online form". Only problem is there is NO Contact Us link on that URL. I've had many issues with Telus with our home services and my wife's phone and email. I hope I didn't make a mistake going to PM. Please advise what I have to do to get going with PM.

Send a private message to moderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Read my post on how I port my Speakout number to PM in 4 hours without any help from moderator. Make sure to provide the info I supplied to moderator. Good luck.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-number-from-Speakout-Apply-also-to-Petro-Canada-Mobility/m-p/365194

Re: Account activation

mereoshop1 — Tue, 27 Aug 2019 16:47:58 GMT

I activated my place today and had to reach out to the moderators for support. They were very helpful and fixed my porting issue asap!