topic Re: Can't activate new Public Sim Card in Get Support

Can't activate new Public Sim Card

Malzaeem — Wed, 05 Jan 2022 11:40:27 GMT

Hello everyone,

My brother's mobile got stolen and I got him a new public mobile sim card.

But when I try to add the new sim card number I get an error message saying "Oh no!
It looks like something went wrong, but don’t panic."

What should I do?

Re: Can't activate new Public Sim Card

RobertQc — Fri, 15 Feb 2019 17:43:29 GMT

@Malzaeem wrote:
Hello everyone,

My brother's mobile got stolen and I got him a new public mobile sim card.
But when I try to add the new sim card number I get an error message saying "Oh no!
It looks like something went wrong, but don’t panic."

What should I do?

@Malzaeem

Clear your cache/browsing history remove all cookies and try another browser / disable add-ons / private browsing / incognito. If you are using safari / cell phone go to a real computer and if all that fails, wait an hour and try again.

If nothing ends up helping, I suggest sending a message to the moderator team. Click this to send them a message. and explaining to them your issue, but it is more than likely the above steps will solve your issue.

Re: Can't activate new Public Sim Card

Malzaeem — Fri, 15 Feb 2019 18:03:13 GMT

Thanks!

Even though I was trying from my desktop incognito chrome browser.

Since yesterday for about five times.

But for some reason I don't know what. I just refreshed the browser and it works!

Re: Can't activate new Public Sim Card

KAI-2910 — Fri, 15 Feb 2019 20:14:13 GMT

@Malzaeem wrote:
Hello everyone,

My brother's mobile got stolen and I got him a new public mobile sim card.
But when I try to add the new sim card number I get an error message saying "Oh no!
It looks like something went wrong, but don’t panic."

What should I do?

Could you screenshot what you fill an application on the website?

Re: Can't activate new Public Sim Card

Anonymous — Fri, 15 Feb 2019 20:18:12 GMT

Hey @KAI-2910. How'd it go with your odd number problem? Did the mods do anything for you?

Re: Can't activate new Public Sim Card

Malzaeem — Fri, 15 Feb 2019 20:21:54 GMT

No actually, I tried to refresh the browser for the seventh times maybe and it worked 🙂.

Re: Can't activate new Public Sim Card

Malzaeem — Fri, 15 Feb 2019 20:22:51 GMT

Unfortunately, I didn't take a screenshot when I had it, and my issue is solved now.

Re: Can't activate new Public Sim Card

Lieux — Fri, 15 Feb 2019 20:34:28 GMT

Great ...happy for you @Malzaeem!!! Welcome to public mobile...finally...

Re: Can't activate new Public Sim Card

KAI-2910 — Fri, 15 Feb 2019 20:25:36 GMT

@Malzaeem wrote:
Unfortunately, I didn't take a screenshot when I had it, and my issue is solved now.

Nice! Happy for you. I think just some system error 🙂

Re: Can't activate new Public Sim Card

KAI-2910 — Fri, 15 Feb 2019 20:26:50 GMT

@Anonymous wrote:
Hey @KAI-2910. How'd it go with your odd number problem? Did the mods do anything for you?

Hi @Anonymous, yes, they did! I have a new number. So, I think it's ok ^^