topic Re: I CANNOT MAKE CALLS, in Get Support

I CANNOT MAKE CALLS,

raghu — Wed, 05 Jan 2022 11:40:20 GMT

Hello,

sub:'A/C: ========-no 867-==========

I have a $10 plan, but cannot make calls I have used 18 calls and text together why cannot I call.

Please help,

Shobana

Re: I CANNOT MAKE CALLS,

ApatheticFloW — Tue, 27 Aug 2019 01:38:20 GMT

You sure you haven't went over your plan. What does it say in your self-serve account. A mod will answer shortly.

Re: I CANNOT MAKE CALLS,

ApatheticFloW — Tue, 27 Aug 2019 01:41:02 GMT

You sure you haven't went over your plan. What does it say in your self-serve account. A mod will answer shortly. You only have 50 min of calls I assume you maxed out.

Can a mod delete my post above plz if possible.

Re: I CANNOT MAKE CALLS,

GinYVR — Tue, 27 Aug 2019 01:46:00 GMT

@ApatheticFloWYou have some interesting defintion of shortly.. a moderator will get back to the OP in up to 48 hours.

@raghuLog into your selfserve account, since your plan is $10 it only have 50 minutes (which includes incoming, outgoing, calling your voicemail to retrieve voicemail and call forward).. if there is no more minutes listed on the first page.. you are out of minutes and you can purchase extra minutes if you wish for $5 for 500 minutes.

Re:'A/C: xxxxxxxxx

raghu — Tue, 27 Aug 2019 02:19:09 GMT

Hello

As my husband Raghu gave the phone with the plan still his name is shown how can I change to my name.

Also I cannot make call the total call and messages I have is 18. As per my plan I can use 50

Thanks

Shobana

Edited by computergeek541: personal information removed

Re: I CANNOT MAKE CALLS,

ApatheticFloW — Tue, 27 Aug 2019 01:54:35 GMT

@GinYVR

48 hrs is the max, why assume it will take that long. I rather be optimistic and assume it won't be long then to assume it'll take 48 hrs. Eitherway if it's not helpful why post only to repeat exactly what I suggested, but in your own words.

'Eventually' is that better lmao

Re: PIN

raghu — Tue, 27 Aug 2019 02:22:59 GMT

Hello,

sub:'A/C: xxxxxxxxxxxxxxx

I don't have a pin, will you inform my pin please?

Thanks

Shobana

Edited by computergeek541: account number removed

Re: PIN

GinYVR — Tue, 27 Aug 2019 01:59:26 GMT

@raghuPlease remove your AC number from this public forum and request your PIN directly from the moderators using this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PIN

dabr — Tue, 27 Aug 2019 02:02:41 GMT

@raghu wrote:
Hello,
sub:'A/C: xxxxxx
I don't have a pin, will you inform my pin please?
Thanks
Shobana

@raghu Only a moderator can help you resolve account related issues and they are the only ones able to access your account and make the necessary changes, so contact Moderator_Team by clicking here:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You may have a wait of anywhere from 2-48 hours to hear back.

@raghuas noted by @GinYVR remove your account number by clicking on the 3 dots top right of your post to edit.

Re: I CANNOT MAKE CALLS,

GinYVR — Tue, 27 Aug 2019 02:24:32 GMT

@ApatheticFloWActually 48 hours is typical. Public Mobile is the lowest tier of the Telus empire, the service (eg they dont' have call centers and moderators don't work 24/7) is where they cut the corners in order to differentiate from Koodo in terms of price and service.

Re: I CANNOT MAKE CALLS,

computergeek541 — Tue, 27 Aug 2019 02:25:02 GMT

@raghu

Please not do post information about yourself or your account as this is a privacy/account security issue. I've noticed you've been posting messages in multiple message threads, and as such, I have merged the messages into one.

Re:'A/C: xxxxxxxxxxxxxxxxxxx

raghu — Wed, 28 Aug 2019 04:44:18 GMT

Hello,

Why cannot I log in using my email and password I had phno xxxxxxxxxxxxxxxxxxxx

I have a $10 plan. The account was in Raghu name now it is in my name shobana. Pardon if I made an error as I M.S.

Please clarify.

Shobana

edited by computergeek541: personal information removed

Re: Re:'A/C: xxxxxxxxxxxxxxxxxxxxxxxxxxx

GinYVR — Wed, 28 Aug 2019 04:44:40 GMT

@raghuYou would want to remove your personal identifiable information, since is a public server you really don't want other people to know your account #!! Right now the selfserve server is a bit unstable.. you should be able to get on in a bit.

Re: Re:'A/C: xxxxxxxxxxxxxxxxxxx

computergeek541 — Wed, 28 Aug 2019 04:49:22 GMT

@raghu

I've noticed that you've posted quite a few times informaiton such as names, phone numbers, and account numbers. You should never post any of these things here. Thanks.

@GinYVR

If you're noticing someone doing this, please filter out such information in the titles or quoted messages.