topic Re: Sim Card not reading in Get Support

Sim Card not reading

connordutra — Wed, 05 Jan 2022 11:40:14 GMT

Sim card not reading

I went on a vacation for around a month and removed my public mobile sim card in order to temporarily replace it with another sim. When I returned from my trip, I put my public mobile sim back in my phone however, it would only work for 10 minutes before giving me an alert saying there was no sim in the phone. If i restart my phone or take the sim out then put it back in the sim will work for 10 minutes but will eventually stop working. Any suggestions?

Sincerley, Connor.

Re: Sim Card not reading

Triguy — Tue, 27 Aug 2019 00:13:57 GMT

If you have another phone then try putting the sim in it. Another suggestion is that you may need a new sim.

Re: Sim Card not reading

ChuckYeah — Tue, 27 Aug 2019 00:11:36 GMT

Any chance it's an LG Phone? Try a network reset.

Re: Sim Card not reading

GinYVR — Tue, 27 Aug 2019 01:16:14 GMT

@connordutraCheck your selfserve account to see your account status? Also check your SIM card number to see if it matches your SIM card.

Another thing to check is your phone network selection selected to the foreign SIM card you had used?

Also swap your Public Mobile SIM card with another known working phone to see how it works.

Being booted off the network suggest to me that there is something amiss with your account or your phone. Let us know what you see.

Re: Sim Card not reading

vilette — Fri, 30 Aug 2019 09:05:15 GMT

Why did you ask if it's an LG phone? I just switched to an LGG5 and I am having problems with my SIM (and not receiving all texts that are sent to me) - are there ongoing issues with LG? (I didn't have problems with my previous phone - same Public Mobile account)

Re: Sim Card not reading

GR — Fri, 30 Aug 2019 09:42:59 GMT

@vilette the thing with lg phones is most times you have to do a factory reset to get the carrier settings to work after you switch Sim cards

Re: Sim Card not reading

ChuckYeah — Fri, 30 Aug 2019 10:24:09 GMT

Try a network reset first before going to the big reset!

@GR wrote:
@vilette the thing with lg phones is most times you have to do a factory reset to get the carrier settings to work after you switch Sim cards

Re: Sim Card not reading

Scoman20 — Sat, 31 Aug 2019 23:19:36 GMT

Try the sim in another device to see if you get the same result.... then you can at least eliminate some of the potential issues.