topic Re: Payment dates for auto pay keep changing. in Get Support

Payment dates for auto pay keep changing.

Mmacrae0910 — Wed, 05 Jan 2022 11:40:14 GMT

When I originally set up my account and auto pay my payment date was the 20th of every month. It was good for a couple months and now my date keeps changing it went from the 20, to 18 to the 16 and now the 14th of every month. Why? How do I change it back to the 20?

Re: Payment dates for auto pay keep changing.

RobertQc — Fri, 15 Feb 2019 15:37:15 GMT

@Mmacrae0910 wrote:
When I originally set up my account and auto pay my payment date was the 20th of every month. It was good for a couple months and now my date keeps changing it went from the 20, to 18 to the 16 and now the 14th of every month. Why? How do I change it back to the 20?

@Mmacrae0910Public mobile is 30 days, or 90 days. Not a calender month. The dates will change almost every calender month.

Service Terms between You and Public Mobile

As you read through these Service Terms, please note that:

"Month" means the thirty day period from the purchase of a rate plan to the expiry of service on that rate plan, and does not vary with the length of calendar months;

https://publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf

Re: Payment dates for auto pay keep changing.

Mmacrae0910 — Fri, 15 Feb 2019 15:37:54 GMT

But I’m not getting 30 days before my next payment is due

Re: Payment dates for auto pay keep changing.

RobertQc — Fri, 15 Feb 2019 15:39:14 GMT

@Mmacrae0910 wrote:
But I’m not getting 30 days before my next payment is due

@Mmacrae0910Proof please. Log into self serve- Upload some screen shots of your account payment history (blur out personal details) over the last few renewals

Re: Payment dates for auto pay keep changing.

lukealex121 — Fri, 15 Feb 2019 15:39:36 GMT

You should be. Can you post screenshots to verify this? It may display the autopay date one day before the 30-days, but shouldn’t more than that.

Re: Payment dates for auto pay keep changing.

Mmacrae0910 — Fri, 15 Feb 2019 15:41:18 GMT

My bad my plan payment comes out exactly on the 30th day.

Re: Payment dates for auto pay keep changing.

Mmacrae0910 — Fri, 15 Feb 2019 15:47:04 GMT

I got the text saying my payment was due today but my services were cut last night is where my confusion comes in cause normally I have till midnight of the payment date to pay.