topic Re: Refund for nonaccessible services in Get Support

Refund for nonaccessible services

drakefield — Wed, 05 Jan 2022 11:40:07 GMT

How to get a refund for US data that could not be accessed while in the States?

Re: Refund for nonaccessible services

iliketotalk — Mon, 26 Aug 2019 21:48:31 GMT

@drakefield hi you can contact a moderator they should be able to help click here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund for nonaccessible services

Triguy — Mon, 26 Aug 2019 21:49:11 GMT

PM is prepaid so usually there are no refunds but you could try to contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Did you purchase then add us roaming and does it show up under add-ons in your account ?

Re: Refund for nonaccessible services

ShawnC13 — Mon, 26 Aug 2019 21:56:25 GMT

@drakefield wrote:
How to get a refund for US data that could not be accessed while in the States?

Can you tell us a bit more about your problem? Did you only purchase roaming data or did you have other add-ons purchased as well?

Purchasing addons is a two-step process. Here is a great tutorial on how to purchase addons created by @srlawren https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: Refund for nonaccessible services

RossN — Mon, 26 Aug 2019 21:57:48 GMT

@drakefield hi buying an add on is a 2 step process, is it possible that you didnt buy the add on and the money is still in your account check your data add on section see if the add on is there also check to see if money is still in your account if not then contact a moderator as was suggested above good luck!!

Re: Refund for nonaccessible services

hairbag1 — Mon, 26 Aug 2019 23:00:53 GMT

@RossN wrote:
@drakefield hi buying an add on is a 2 step process, is it possible that you didnt buy the add on and the money is still in your account check your data add on section see if the add on is there also check to see if money is still in your account if not then contact a moderator as was suggested above good luck!!

If the money is in Available Funds...it will be applied to future renewal, rather than a refund. PM philosphy is no refunds especially for customer errors.

For future reference, please read the valuable info provided above for directions to get the US add-ons you need.