topic Re: Self-service is kinda busted in Get Support

Self-service is kinda busted

Marc_NL — Wed, 05 Jan 2022 11:40:05 GMT

I'd like to see what my options are for changing my plan. I'd be comforted if the system could even show me the current plan I'm on. I'd be tickled if the "Try out more options" link didn't spit out an error.

Multiple devices. Multiple browsers. Multiple days.

When most of what you are is a website, it should probably work.

What's next?

Re: Self-service is kinda busted

RossN — Mon, 26 Aug 2019 21:27:45 GMT

@Marc_NL hi yes the self serve can be very finicky try chrome in ingognito mode seems to work for me reboot your computor helps also

Re: Self-service is kinda busted

Watoko — Mon, 26 Aug 2019 21:33:23 GMT

It seems to be working for me. Try what @RossN has suggested. A lot of these website issues has to do with cookies. It's frustrating but the best advice I can offer is to keep trying...sometimes the Public Mobile site will end up magically working.

Re: Self-service is kinda busted

Watoko — Mon, 26 Aug 2019 21:44:22 GMT

I also noticed that you seem to be missing a bunch of those interactive animated drop down plan options. If the above suggestions don't seem to fix your problem, I wonder if it has to be something Adobe Flash related. You could also make sure to see if your browser is blocking Adobe Flash (some browsers automatically disable by default due to security issues), or making sure it is up to date.

Maybe even try disabling your Ad-blocker extension to see if that will fix the issue.

Re: Self-service is kinda busted

Marc_NL — Mon, 26 Aug 2019 21:42:31 GMT

Yeah, that worked. 'Finicky' is the right word.

Re: Self-service is kinda busted

Marc_NL — Mon, 26 Aug 2019 21:43:28 GMT

Pretty much a brand new computer running a clean install of Windows 10 Pro...

Re: Self-service is kinda busted

Watoko — Mon, 26 Aug 2019 21:45:13 GMT

Great! Glad to hear it's working 🙂