topic Re: Porting problem in Get Support

Porting problem

stevea33ca — Wed, 05 Jan 2022 11:40:01 GMT

Can't find Contact us on website

Public Mobile here: To complete your request to move to Public Mobile please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. Please ensure you provide the correct account number from your previous service provider. Thanks.

Re: Porting problem

GR — Mon, 26 Aug 2019 20:55:06 GMT

@stevea33ca that form is what it says but it does not exist, they mean private message the moderator_team and and ask them for help with the port

Re: Porting problem

iliketotalk — Mon, 26 Aug 2019 20:55:23 GMT

@stevea33ca hi you will need to contact a moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting problem

stevea33ca — Mon, 26 Aug 2019 21:07:43 GMT

I clicked on your link and sent them a message. How long does it normally take for a response? Thanks

Re: Porting problem

GR — Mon, 26 Aug 2019 21:12:08 GMT

@stevea33ca lately above 48 hours, hopefully the backlog is gone and they'll get to you alot quicker than that

Re: Porting problem

toxicfire — Mon, 26 Aug 2019 23:30:51 GMT

@stevea33ca Usually upto 48 hours or even longer however could be with in a few hours just all depends on how backed they are but be asured they will get back to you.

Make sure to include all info as possible it will save you time