topic Change in plan in Get Support

Change in plan

borawon90 — Wed, 05 Jan 2022 11:39:56 GMT

Hello,

I had a grandfathered plan (6G lte data for 90 days) for about 2.5 years and just changed my plan to a 4.5G+500mb promo plan (40 dollats for 30 days). My question is, I used to get rewards automatically applied for my billing cycle but since I changed my plan right away (without waiting until the next period) it charged me the full amount of $40. Will the credit come back to my account later or how does this work?

Re: Change in plan

Dunkman — Mon, 26 Aug 2019 20:09:37 GMT

@borawon90

You should get rewards now every 30 days instead of every 90 days. It should happen before your next 30 day renewal. That would be for your autopay, friend referral, loyality rewards, etc.

Re: Change in plan

RossN — Mon, 26 Aug 2019 20:14:34 GMT

@borawon90 hi if you renewed early you lose whatever you payed for you last cycle sorry no refunds