topic SIM Card number does not work in Get Support

SIM Card number does not work

SFoster — Wed, 05 Jan 2022 11:39:55 GMT

Hello!

I am a new customer of public mobile; I have ordered a SIM card and it arrived in the mail today, but I haven't been able to create an account. I attempted to use the Public Mobile Online Activation page to create my account, but the activation failed on step 1. Account Setup, with the message "Invalid SIM". I'm sure I did not enter the number incorrectly. I entered the number 3 times, and each time after it failed I compared the number to the one on the SIM card.

By the way this is a brand new SIM card that I ordered directly from public mobile, I didn't get it second hand.

Any help would be appreciated, Thanks!

Re: SIM Card number does not work

ChuckYeah — Mon, 26 Aug 2019 20:08:27 GMT

The online system can be finnicky at times. Wait an hour, clear your cache and use incognito mode if you have it. If you have a new sim, it is likely valid, but the system has become "confused" with your previous attempts.

Re: SIM Card number does not work

GR — Mon, 26 Aug 2019 20:09:24 GMT

@SFoster try chrome browser with incognito mode on. You might have to wait 1 hour before trying again if it doesn't work when you try on chrome

Re: SIM Card number does not work

SFoster — Mon, 26 Aug 2019 20:17:25 GMT

Thank you guys, a very quick reply and great answers!

I cleared the cache and used incognito mode, I didn't even have to wait an hour it worked immediately.