topic Re: free month in Get Support

free month

SelT — Wed, 05 Jan 2022 11:39:51 GMT

My second month was supposed to be free! Why am I being asked to pay?

Re: free month

Dunkman — Thu, 14 Feb 2019 20:11:08 GMT

When did you activate your account? In store when the 2nd month free promotion was happening? Do you have a positive balance in your account?

Public mobile will automatically send you a notice of paying, but if you have enough credit/balance, you don't need to worry. The funds will be withdrawned from your balance first.

Re: free month

Jackhyf63 — Thu, 14 Feb 2019 21:40:59 GMT

@SelT you need to send a private message to a Moderator_Team, they will help to resolve your problem! And in your message, please provide your name, Public Mobile account number or phone number and PIN.

Re: free month

Sharry19 — Thu, 14 Feb 2019 21:45:45 GMT

@SelT If you had meet the promo conditon then you should be able to get second month free. May be there is a system glitch.

Please send a Private message to Moderator by clicking on this link @CS_Agent they will look into this issue

*** Please note: I am not a Moderator ***

Re: free month

Lieux — Thu, 14 Feb 2019 21:54:40 GMT

@SelT as said before it depends when you have activate your plan...there is some promotion but not good for all time...When was it???

Re: free month

Alex888 — Thu, 14 Feb 2019 22:02:10 GMT

Are you referring to a text message sent by PM reminding you to pay? That is a standard text that every customer receives automatically every month.