topic Re: 2 accounts in Get Support

help with account

Beecee — Wed, 05 Jan 2022 11:39:45 GMT

I have two numbers with public mobile.

Both numbers are attached to my one email address. Only one account is showing up when i sign in. I tried creating a new account for my one number and it is not allowing me to. The SIM is not valid. I just got charged for the service and the number is working. please hlep

Re: help with account

Triguy — Mon, 26 Aug 2019 17:17:43 GMT

You would need to contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: help with account

iliketotalk — Mon, 26 Aug 2019 17:18:28 GMT

@Beecee hi contact a moderator for assistance here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: help with account

dabr — Mon, 26 Aug 2019 17:26:20 GMT

@Beecee wrote:
I have two numbers with public mobile.
Both numbers are attached to my one email address. Only one account is showing up when i sign in. I tried creating a new account for my one number and it is not allowing me to. The SIM is not valid. I just got charged for the service and the number is working. please hlep

PM only allows one email per account so that probably is the reason you are unable to sign in for the other account. As already said you need moderators help to add a different email to the account you can't access. Hearing back from moderators can take upto 48 hours

Re: help with account

cavemantoronto — Tue, 27 Aug 2019 03:29:45 GMT

@Beecee wrote:
I have two numbers with public mobile.
Both numbers are attached to my one email address. Only one account is showing up when i sign in. I tried creating a new account for my one number and it is not allowing me to. The SIM is not valid. I just got charged for the service and the number is working. please hlep

It shouldn't allow this. You have to use different e-mail addresses. You'll have to get the moderators to put them with different addresses before you can get into both.

Re: 2 accounts

Beecee — Thu, 29 Aug 2019 01:39:20 GMT

I have two numbers with public mobile.

Re: 2 accounts

kelvarnsen — Thu, 29 Aug 2019 01:42:53 GMT

My understanding is it is supposed to be one account per email, so not sure how you got around that. You will probably need a mod to sort it out. You can send them a private message using the mail icon at the top of the screen.

Re: 2 accounts

Luddite — Thu, 29 Aug 2019 01:44:30 GMT

@Beecee wrote:
I have two numbers with public mobile.
Both numbers are attached to my one email address. Only one account is showing up when i sign in. I tried creating a new account for my one number and it is not allowing me to. The SIM is not valid. I just got charged for the service and the number is working. please hlep

Nope. At PM every account must have a different email address. If you can still access the first account and the SIM is working just leave it alone.

Activate the 2nd SIM using a different email address. It's the only way.

Re: help with account

Beecee — Thu, 29 Aug 2019 01:44:48 GMT

Moderator not resonding

Re: help with account

dabr — Thu, 29 Aug 2019 01:47:24 GMT

@Beecee wrote:
Moderator not resonding

If it's been more than 48 hours, you should send another message to the moderators.