topic Re: Busy signal when calling my phone in Get Support

Busy signal when calling my phone

Joanne806 — Wed, 05 Jan 2022 11:39:32 GMT

Hi there, when people try calling my phone they get a busy signal. I’ve tried removing my SIM card and waiting a minute. What can I do to fix this? Where can I get help? I live in PEI.

Re: Busy signal when calling my phone

Dunkman — Mon, 26 Aug 2019 13:43:16 GMT

@Joanne806

Are you able to call out? What about text and data? Did your phone ever work with incoming calls?

You could try your SIM card in another phone to determine whether it is a hardware issue versus Public mobile service issue.

Re: Busy signal when calling my phone

Joanne806 — Mon, 26 Aug 2019 13:47:32 GMT

Hi! Thanks for the response! Outgoing calls work fine as does text and data. I’ve been with Public for many months and incoming calls have worked all along. Unfortunately I don’t have access to another (unlocked) phone to put my SIM card in. Any other suggestions?

Re: Busy signal when calling my phone

Anonymous — Mon, 26 Aug 2019 13:55:47 GMT

@Joanne806 wrote:
Hi! Thanks for the response! Outgoing calls work fine as does text and data. I’ve been with Public for many months and incoming calls have worked all along. Unfortunately I don’t have access to another (unlocked) phone to put my SIM card in. Any other suggestions?

Maybe check call forwarding options. Maybe it's forwarding to an incorrect number where it just gives a busy signal.

Re: Busy signal when calling my phone

Dunkman — Mon, 26 Aug 2019 13:56:33 GMT

@Joanne806

Interesting issue...

A few things to try that may work:

1. Toggle airplane mode on, wait a few minutes, toggle off

2. Reboot phone

3. Network reset

4. Lost/stolen phone trick - seems to reset your SIM and troubleshoot different issues

To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot phone.

If that does not work, see what other community members recommend. Try to borrow a friend or family member phone to switch SIM cards...

Re: Busy signal when calling my phone

Joanne806 — Mon, 26 Aug 2019 14:20:27 GMT

Success!! I toggled to airplane mode, powered off phone, waited, powered on phone and toggled airplane mode off. Ring, ring! It works!!!

Re: Busy signal when calling my phone

liagrainger — Wed, 28 Aug 2019 22:12:16 GMT

I'm having this same problem and have tried the suggested solutions (phone reboot, stolen phone trick) and none have worked. Still getting that busy signal.

Help!

Lia

Re: Busy signal when calling my phone

ChuckYeah — Wed, 28 Aug 2019 22:17:14 GMT

I assume you toggled airplane mode like the OP did as well?

Re: Busy signal when calling my phone

liagrainger — Wed, 28 Aug 2019 22:31:58 GMT

Yes I did. I've also been looking at some other topics referring to this issue, and it seems like it can be a problem with porting. I didn't transfer any number though, so I don't think that's the issue. I had a sim card from france in my phone and that number has now been cancelled. Data works, and I can make outgoing calls, but people calling me just get a busy signal. Flumoxed.

Re: Busy signal when calling my phone

ChuckYeah — Wed, 28 Aug 2019 22:35:19 GMT

You should probably start your own thread. A lot of people see that the solution has been found and don't look any further.

You can:

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

About @Moderator_Team

I saw someone post they got an answer in 6 hrs today. Could be that they are getting closer to current.

Re: Busy signal when calling my phone

liagrainger — Wed, 28 Aug 2019 23:03:00 GMT

Thanks, I'll do that!