topic Changed Plans, Service Not Working in Get Support

Changed Plans, Service Not Working

kassanova123 — Wed, 05 Jan 2022 11:39:21 GMT

Hiere i just changed my plan today and my funds were accepted.. But i have no service ... My name is Dale. i am in nova scotia . Also my servive area keeps changing.. If you could help that would be great thank you

edited by computergeek541: removed surname and phone number for privacy reasons

Re: Contact public mobile

kassanova123 — Wed, 13 Feb 2019 18:59:50 GMT

Coud some please help i changed my plan and now my phine is not workinh

Re: Contact public mobile

krazykiwi — Wed, 13 Feb 2019 19:03:19 GMT

@kassanova123 wrote:
Coud some please help i changed my plan and now my phine is not workinh

Hi, it is best if you start your own topic.

Go to Community, at the bottom choose the best category that represents your situation (Not Knowledge Base), click orange target at top "Start a Topic".
Please include as much information as you can about your situation.

Re: Contact public mobile

Lieux — Wed, 13 Feb 2019 19:04:37 GMT

@krazykiwi why not Knowledge base?? Is it something wrong with this thread??

Re: Contact public mobile

krazykiwi — Wed, 13 Feb 2019 19:07:05 GMT

@Lieux wrote:
@krazykiwi why not Knowledge base?? Is it something wrong with this thread??

If you go to knowledge Base it does not give the option to start a "New Topic" there without going through other steps which can be confusing for some. So I simplified my Macro by saying that.

Re: Contact public mobile

Lieux — Wed, 13 Feb 2019 19:19:13 GMT

Thanks @krazykiwi I was mixed up with the thread Getting started....

Re: Moderators

computergeek541 — Wed, 13 Feb 2019 20:08:09 GMT

@kassanova123 wrote:
Hiere i just changed my plan today and my funds were accepted.. But i have no service ... My name is Dale. i am in nova scotia . Also my servive area keeps changing.. If you could help that would be great thank you

@kassanova123, please realize that anything you post on this message board can be seen by anyone. I have also placed the discussion about your service issues into one place so that you can more easily interact with everyone who is trying to help you.

Some people have reported some success with generic solutions such as topping up another $1 to the account, or by temporarily reporting the phone/sim as lost/stolen and then reactivating it a few minutes later.

If you need to contact customer service (in private), that can be done by using this website link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changed Plans, Service Not Working

sethlinson — Wed, 13 Feb 2019 21:03:50 GMT

Did you port an old phone number from an old service? It can take a couple hours for that change to go through.

Re: Contact public mobile

powerg21 — Sat, 02 Mar 2019 03:36:15 GMT

Was your problem solved and how was it solved? It would be informative for the rest of the community to know so that if someone else gets this problem, someone can provide a solution. Thanks.