topic Call problems in Get Support

Call problems

Grace_L — Wed, 05 Jan 2022 11:39:16 GMT

My husband and I switched from Fido to Public Mobile today, his number seems to work good, but I cannot make nor receive phone calls, data and text message work OK. Please assist. Thank you.

Re: Call problems

RossN — Mon, 26 Aug 2019 01:41:56 GMT

@Grace_L hi if you just ported a number today it is normal to take a few hours up to 2 days if it is much longer contact a moderator you may have a stuck port click here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call problems

Triguy — Mon, 26 Aug 2019 01:44:46 GMT

Did you port (transfer) your phone# ? If so it maybe stuck and in that case then you will need to contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call problems

geopublic — Mon, 26 Aug 2019 02:50:08 GMT

@Grace_L wrote:
My husband and I switched from Fido to Public Mobile today, his number seems to work good, but I cannot make nor receive phone calls, data and text message work OK. Please assist. Thank you.

@Grace_L Was your Fido account a shared account but any chance? If yes, you must port out the non primary account holders number first to prevent the account from closing. In order for a port to complete successfully that account must be active.

Re: Call problems

Grace_L — Mon, 26 Aug 2019 03:41:28 GMT

Actually both numbers were under my husband's name in one account. But I have been using one of the number for years. How can I get this resolved?

Re: Call problems

Dunkman — Mon, 26 Aug 2019 03:45:06 GMT

@Grace_L

If your port is stuck or incomplete, you will need to private message a moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call problems

geopublic — Mon, 26 Aug 2019 03:59:20 GMT

@Grace_L wrote:
Actually both numbers were under my husband's name in one account. But I have been using one of the number for years. How can I get this resolved?

@Grace_L Ask you husband to login into his Fido account. Does the account show any of the number add active? Which phone number was ported out first, yours or your husband's?

Re: Call problems

Grace_L — Mon, 26 Aug 2019 14:37:33 GMT

My husband's number was ported first,. And we spoke to Fido this morning, they said both numbers were successfully port out.

Re: Call problems

Maple98 — Mon, 26 Aug 2019 15:20:09 GMT

@Grace_L wrote:
My husband and I switched from Fido to Public Mobile today, his number seems to work good, but I cannot make nor receive phone calls, data and text message work OK. Please assist. Thank you.

@Grace_L Do you both have the same type of phone? If not, have you checked that your phone brand/model is compatible with PM? You can check it here:

https://www.publicmobile.ca/en/ns/get-started

Are you only getting an LTE connection (this may also explain why you have data & texting, but no voice service)?

Also never hurts to try restarting your phone (if you haven’t already & if the above do not apply).

Re: Call problems

geopublic — Mon, 26 Aug 2019 15:32:42 GMT

@Grace_L wrote:
My husband's number was ported first,. And we spoke to Fido this morning, they said both numbers were successfully port out.

@Grace_L If that is the case with the port being completed, then as recommended by @Maple98 make sure your preferred network type under your device's mobile settings is set to automatic and not LTE only. If there is an option for LTE/UMTS select that one.