topic Re: Cancel Add-on in Get Support

Cancel Add-on

hmramani — Wed, 05 Jan 2022 11:39:03 GMT

US Data Roaming Add-on(1 GB for 10 days for $20) never worked. Tried to reboot the phone and also tried to update the carrier settings but still unsuccessful. What's procedure to cancel this add-on get refund?

Re: Cancel Add-on

Triguy — Mon, 26 Aug 2019 00:55:03 GMT

Add-ons are prepaid so they usually remain in your account until they are used up. You could try to contact a moderator to ask for a refund but there are no guarantees.

You will need to send a private message to the Moderator_Team and they will get in touch with you shortly.

Re: Cancel Add-on

Dunkman — Mon, 26 Aug 2019 01:08:40 GMT

@hmramani

Are you still in the USA? Make sure to turn on data roaming for your phone. Also can try to manual choose the US carrier, either AT&T or T mobile. Try to switch between carriers.

Here is a good article on US roaming.

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

Re: Cancel Add-on

ChuckYeah — Mon, 26 Aug 2019 19:08:00 GMT

The Moderators should be able to see that you were unable to use the add-on as the data would show as unused. I think if you take the right approach, and be kind, they will likely understand. It's not your fault it didn't work.