topic Re: Not activated in Get Support

Not activated

elixlolor — Wed, 05 Jan 2022 11:38:27 GMT

8hrs after activation from Koodo to Public moblie. Still no sign of network. Not even activation message sent. How long should i wait??

Re: Not activated

GinYVR — Sun, 25 Aug 2019 03:42:53 GMT

I assume you have activated via activate.publicmobile.ca? If so, and I assumed you have reset your device etc only contact the moderators would help you via this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However expect they will get back to you within 48+ hours.. as they don't work 24/7. Do note you are actually downgrading in terms of service from Koodo to Public Mobile, longer customer service response will be one of the things you will need to get used to.

Re: Not activated

elixlolor — Sun, 25 Aug 2019 03:41:13 GMT

OMG😭😭😭🙄 WHAT HAVE IBGOTTEN MYSELF TO

Re: Not activated

computergeek541 — Sun, 25 Aug 2019 03:41:55 GMT

@elixlolor wrote:
8hrs after activation from Koodo to Public moblie. Still no sign of network. Not even activation message sent. How long should i wait??

Activation is supposed to be immediate, although number porting usually takes a short amount of time. I suspect that service might not have been properly provisioned by the activation system.

Re: Not activated

ChuckYeah — Sun, 25 Aug 2019 03:43:25 GMT

Yeah, it's time to email a moderator. Put in your old sim. If your port hasn't completed and your account is still active (which is has to be to port), your phone should still work with your last carrier.

Re: Not activated

DanielleMarie — Sun, 25 Aug 2019 06:33:16 GMT

@elixlolor wrote:
8hrs after activation from Koodo to Public moblie. Still no sign of network. Not even activation message sent. How long should i wait??

Was your Koodo account pre-paid? Apparently Koodo pre-paid shares a database with Public Mobile so if you used the same email address for both carriers it can cause issues.

Is your Public Mobile self serve account functioning?

Re: Not activated

elixlolor — Sun, 25 Aug 2019 10:17:11 GMT

Same email i used with PM Before moving to Koodo because i started with public mobile. N now i changed back to Public mobile again.

Re: Not activated

GR — Sun, 25 Aug 2019 10:27:07 GMT

@elixlolor there's the problem, you can't use the same email on public mobile! You'll have to use a different one, or if it's a Gmail address you can always add a + and put new or something else at the end of your email name and that will work too

Re: Not activated

elixlolor — Sun, 25 Aug 2019 10:34:23 GMT

The Koodo rep that changed it never mentioned anything like that to me. I did it at d Koodo office in Brampton. She did the registration herself. Same place i got the public mobile changed to Koodo the first time. Changing from PM to Koodo did not stress me like this so why is moving from Koodo to public moblie now so problematic. Besides, if PM is not useable and if they cannot manage it well then it should be swipt out of Canada moblie network. 🙄 cos it does not make sense keeping someone without a network for more than 24hrs talkmore of 48hrs. We are not in the zoo this is Canada n they should act accordinly.

Re: Not activated

GR — Sun, 25 Aug 2019 10:38:46 GMT

@elixlolor was your credit card charged?

Re: Not activated

elixlolor — Sun, 25 Aug 2019 10:40:08 GMT

Besides that i got an email on my mail box from PUBLIC MOBILE stating i am welcome to public moblie n thanks for joining them. With a pin code. After that no other meesages came from them since yesterday

Re: Not activated

GR — Sun, 25 Aug 2019 10:41:43 GMT

Usually the pin comes in a text not an email

Re: Not activated

elixlolor — Sun, 25 Aug 2019 10:41:46 GMT

Yes. My debit card was charged

Re: Not activated

elixlolor — Sun, 25 Aug 2019 10:42:48 GMT

Yes it was in d text but i got d welcome email on my mail box

Re: Not activated

elixlolor — Sun, 25 Aug 2019 10:47:48 GMT

I was charged for both the sim card and the plan

Re: Not activated

GR — Sun, 25 Aug 2019 10:48:37 GMT

@elixlolor did you try restarting your phone and making sure the Sim card is properly in the tray? Also did you port your old number in the activation or pick a new one? If you ported a number try your old Sim card in your phone to see if that one still works!

Re: Not activated

elixlolor — Sun, 25 Aug 2019 10:55:18 GMT

My phone was switched off throughout d night. D old sim is out already n i fixed d new sim too. The rep asked if i want a new number of to maintain my old number . I told her i still want to maintain my old number bcos that s d number i started with here from PM. I have switched to FREEDOM MOBILE there was no stress, i switched to Koodo still no stress now switching back to Public mobile is now d problem. Thou she already took me out from Koodo but why is it not activated n start working since yesterday?

Re: Not activated

GR — Sun, 25 Aug 2019 11:00:56 GMT

So right now if you have your public mobile Sim in the phone does anything work?

Re: Not activated

elixlolor — Sun, 25 Aug 2019 11:06:13 GMT

No!! I cannot call/recieve calls. I am chatting with wifi

Re: Not activated

GR — Sun, 25 Aug 2019 11:09:44 GMT

Your gonna have to send a message to the Moderator_Team and ask for help! I don't know why it worked so you got the 4 digit account pin and now it doesn't